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Service businesses.
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Melissa Armstrong, Ms.
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CBA, Fractional Controller, and nope, I don't do Texas.
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Yay! So Melissa has been in the Tiny Marketing Club since last January.
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And she's gonna talk a little bit about her time inside of the club and then how it kind of bounced her into this role as a digital networker, teaching other people how to how to do it.
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Because you really are the master.
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You're so good at it.
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Oh my gosh.
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Um, I I think it's wild that it's about to be a year since we've known each other.
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I know.
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I remember I got into TMC by buying into your um Black Friday.
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Yes, which you extended until like your birthday.
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It was kind of like your whole celebration.
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Um yeah, it was a January start.
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And so if I think about like everything that has happened in this year, it's like a lot.
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It seems like three years have gone by.
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Um, I know, I know.
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That is such a good reminder because now I have to post that like this week, so it aligns with our anniversary.
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Yeah.
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Um, you know, and I I if I think about Melissa at that time, I was like, okay, I launched, I registered my business at the end of July, but really, really dove in full time at the end of September.
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Um, and honestly, that first client that I was working on, I remember it was a project client, and they came to me because the owner of the company is married to my best friend.
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Um one of the first ones to give me the push to like go solo, you know.
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But it was a project engagement.
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Yes.
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And after that, I was like, what am I like what am I gonna do?
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Everybody says that business in our industry is 99% referral-based, but how am I gonna make that happen?
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Um, so I know I needed help.
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Like, okay, people talk about marketing and I have no idea.
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Yeah, you're need accounting, pay me.
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Yeah, you're I mean, you're in like everybody is in the same shoes as you because when you're doing a service, you're good at your thing, and then you're like, oh shit, I also need to learn how to sell, market, manage a business, and that's not the stuff that you had to do when you were just doing accounting.
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It's it's a learning curve.
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And so it's so wild because I was already on entrepreneurs, and that's how we can.
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I remember I listened to you on the girls make bank podcast.
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Yeah.
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Been interviewed by Jack White.
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Um, and I was like, all right, I don't I don't hate this girl's voice, wouldn't mind talking to her.
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And like the things that she is saying, they are speaking to me.
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I she's talking to me.
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I am that person.
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That's so funny.
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And you did end up having to hear my voice all the time.
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So it's good that you find it.
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Um so I remember listening to this, and I also remember being frustrated because I had put out like some flyers, like trying to promote or sell, or honestly, shove down people's throats.
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Um, end of your cleanups.
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And I shared them on entrepreneurs and whatnot, and I didn't get a single like, comment, post, message.
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No love, rude.
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Yeah, like you're doing this wrong, Melissa, and you need to help because I this is it, like, you know, I'm not going back to working for somebody else.
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So how am I gonna make this happen?
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So there you were.
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It's like, yeah, let's do it.
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Um I remember I was interviewing somebody else, and you were the second interview I did, and honestly, we just vibed.
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Yeah, we did vibe so much that we talk about personal stuff half the time.
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We continue to vibe.
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Yeah.
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Yeah.
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I had the same experience, loved you, and you were such a quick learner, was like the thing that stood out to me.
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So let's talk about like the beginning.
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So the first thing that we do when we work together is build out a strategic spark.
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So yeah, I interviewed you and you got your strategic spark, which basically outlines what your marketing and sales strategy should be.
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What were your thoughts from that experience?
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Do you remember I said, Sarah, I'm overwhelmed.
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Yeah.
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And I did what I always do when that happens.
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I just closed it, I shut it down.
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Because I'm overwhelmed.
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Yeah.
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Um, but then I came back because, well, you know, like you have to do and Melissa, and so you walked me through it, you helped me like piece it together and like break it down, and somehow we got there.
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And I remember that I my biggest takeaway from this was like my gateway offer.
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We talked about that.
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Oh my god, and my active lead generator, that was like the first print that we did last year, and uh I was like, Yeah, but I feel like I need something else.
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So, a couple of things.
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So, like my gateway offer, I just want you to know that I have an email sitting in my inbox from yesterday that I need to reply to from this in-person contact here in Denver who reached out and was like, Melissa, I want to talk to you about what it would look like for you to take a look at our financials to see if like we're ready for your end in taxes.
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And I was like, I have an offer for this.
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It's already built.
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Yes.
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I didn't know what I'm gonna offer her.
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Awesome.
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Thought about you.
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Um, and then I remember at that point, like I had like my my little CRM that I put together over Christmas so that I could send Christmas cards.
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Less annoying CRM.
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Is that the one you're still using?
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It's still there.
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Am I using it?
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It exists, however.
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Your girl needs help, but it's still there.
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And yeah, but that was it.
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So it's like, I'm not doing anything with this, Sarah.
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What am what like, all right, let's get you on Flowdesk, let's start your newsletter.
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And I started it, and I feel like now that I think about all of that, it's like it all works together, right?
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Yeah.
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Your in-person network and your digital network and your marketing, like none of these things live in silos, they all work together, and so I'm so grateful that I started that newsletter, even if it's like been neglected for the past month or so.
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I haven't been getting them.
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Yeah.
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Um, but I'm gonna revive it, don't you worry.
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Um, because here's the thing like I will get random people messaging me throughout the year.
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It's not always the same person, and it's not every um edition of my newsletter, but like people from my in-person network and from my digital network will get um an edition and like read it, and something will resonate with them, and they'll let me know.
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So it's like, oh, this is how it all comes together.
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Yeah, that's how you uh as I creepily always put it, like how you warm up that relationship, you bring them a little bit closer because they'll reply to those emails and then you start that one-on-one conversation.
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Yeah, so yeah, so it's been great, and like I have reconnected with people um not just from my efforts now, but from like what I call my two or three past lives, like you know, 10, 20 years ago, um, that have been following my marketing efforts that have been coached by you.
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Um, and they have responded and it's resonated with them.
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So yeah, come a long way.
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You have, you have.
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You went from no marketing and now you're doing like all of the things.
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So let's just work through your marketing system now.
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You're doing in-person events, they are generally getting on your email list, yeah, and your email is being fed primarily through your podcast that you launched.
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Yeah, so it's an ecosystem that you've built where one thing feeds the next, feeds the next.
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Can you tell me about your podcast?
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I remember saying I am never gonna have my own podcast.
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I'm not a podcaster, I'm an accountant.
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Um but then yeah, but then so it seemed to be like poof, like so so big and like so overwhelming and like so insurmountable.
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Um, and it's because before Tiny Marketing Club, nobody had laid it out to me that like, oh, you really can start low budget, number one.
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Number two, you don't have to be interviewing anybody if you don't want to.
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Number three, you don't have to be speaking for an hour or even 30 minutes.
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You can do this in like six to eight minutes, yeah, and like have great content.
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And then I'm not ashamed to say people ask me all the time, like, I lean into AI.
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Like, yes, I I am the creative master behind it because I tell my little chatty, like you call them, chatty what I want to talk about my chatty tea.
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I tell her, hey, I want to talk about this, and I created my own GPT that she already knows how long it needs to be, what like things she needs to hit, or what the format is.
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Um, it's just like all of it.
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And so I just tell her I want to talk about this, and she helps me put together the script, and it I read it for the most part, but then I can also add in my personality, and it's honestly one of the most fun things that I do.
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Yeah, and it's going well.
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You hit uh what is it?
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Like the top, was it the top 30 in accounting?
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Yeah, 20 top 23, I think.
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That's freaking awesome.
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And you only launched it a couple months ago.
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Yeah, the beginning of July.
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And it was I think I was at 12 episodes and I had already surpassed 500 downloads.
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Yeah, she surpassed me, by the way, like way, way faster.
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I think, gosh, I showed you the analytics, like how long it took me to get there, and I think it was I think it was like a year.
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But I think so, you know, a lot of people in my industry don't know about marketing or are hesitant or will question if like they really want to do it, and like there's a couple of things that you have to do in the beginning of a project that you really should invest in so that you can get some sort of fast ROI because that is going to keep you motivated, right?
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Yeah, and so marketing, I think it's one of those when you're launching your own business because this is gonna help you like shorten the time where you convert and start bringing in revenue.
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I mean, which is important.
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I needed to get paid personally, yeah.
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Um, but also it sort of gives you validation that your business is that there's a need for it, that people want it.
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And with marketing, it's the same, right?
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Like with the podcast, you coached me through it and like I identified a group of people that know that already knew me and loved me, and I told them about the podcast and I asked them for their help.
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I also offered to like give something in return.
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Um, and they all jumped at the idea and said yes and helped me really promote my podcast.
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Yeah, you have a ton of reviews already.
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And so, like, my podcast sucked at the beginning.
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I was going from scratch, I didn't know what I was doing, but that was five or six years ago at this point.
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So I put everything that I've learned over those six years into that sprint.
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And what Melissa's referring to right now is what we call the street team.
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So she built a street team of her already existing fans, and they helped promote the podcast, get the reviews out there really early, and get as many ears on her podcast as she could.
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Yeah, I have around 35 reviews on Apple Podcasts only.
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So like I made a digital one on Spotify, and then some people have even commented or like I have a lot of views on my YouTube also.
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It's mind-blowing.
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I never thought it would be like this.
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I never thought that I would enjoy it this much, but I like it, and I like that like you know, be you're always saying like people want to hear your voice, people want to see you because they want to get to know you, and then you're absolutely right, they feel like they are your besties.
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Yeah.
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I at the conference I was just at, some people were like, Oh, I listened to your podcast.
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That's awesome.
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And I have to thank you for the reminder.
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I have to do this.
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I'm like, Yeah, it's called a parasocial relationship.
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When you it's like, yeah, people who creators have this parasocial relationship with their listeners or viewers where it feels like you guys know each other because it's one-sided.
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Yeah.
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And this is and this is me, right?
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Like, you know, you know me.
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Like, this is me, the way that I am on my podcast with the eye rolling and the SAS and the friends, like all of that, that's me.
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And so that has been really good.
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But it feels even though I'm reading a script, it feels to me more natural um than like making a random video online, or even I know that with the actively generators, and I do you don't love this, but um you were like, Oh, host a webinar or like a masterclass or whatnot.
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Those are not great for me because I feel very disconnected from the audience because usually what I'm presenting is covering people's faces, and so it makes me feel like I'm talking to myself, yeah.
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Um and it just makes it just makes me uncomfortable.
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I don't feel like I come across as natural or relaxed, and so the podcast has given me a way to like take all of those boxes in a fee in a way that feels natural to me.
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Yeah, yeah.
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So we're we're gonna experiment inside of the club and find maybe you do hate this thing, and that's okay.
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We'll cut it.
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The idea is to build a system that you like, that you enjoy, otherwise you're not gonna do it.
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Yeah.
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And then I will get I'll throw a freebie in my podcast and like say, hey, if you like want this checklist or whatever, and people will go and then I have a new person added to my podcast.
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Yeah, I was just gonna ask that.
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How have you turned your podcast into a lead generator?
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That's the perfect way to do it.
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I so I I will have like, oh, do you like what if you need to clean up like credit card charges or vendors?
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Here is the like a checklist for you to do like a self-review, or if you don't know how to fill out um a W9, like here is the guy to do it for you.
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And so just things that are useful for people and add value and they can use on their own because the whole premise of the podcast is to help people that are DIYing their book thing.
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Um, so they'll grab it, but something interesting has happened too.
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Bookkeepers are following me, and they are signing up.
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Um, this I know that they're signing up, like listening to my podcast, because I will get somebody from an email that says bookkeeping, I don't know, LLC or whatever, right?
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Um, and so it's because they downloaded a freebie that I put out there.
00:20:00.639 --> 00:20:01.200
Nice.
00:20:01.359 --> 00:20:11.839
So whether it's to judge, to use it themselves, to give it to clients, I don't know, but yeah, it's validation that you know what you're doing.
00:20:12.159 --> 00:20:13.039
Yeah, yeah.
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And a lot of the comments that I get are from fellow accountants also.
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Um, we had something I made an episode about the bank feeds in QBO, which have driven everybody insane with the updates that have come out this year.
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And uh I was just talking about how, like, oh, my Adobe subscription, QBO was coding it to meals and entertainment.
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And I said something like, Oh, I don't know about you, but I've never eaten a PDF.
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And uh yeah, one of the CBAs on my network is she does work way more elevated than bookkeeping.
00:20:54.240 --> 00:21:00.639
Um, she was like, I was laughing the entire time uh through this episode.
00:21:00.960 --> 00:21:02.079
Oh my gosh, hold on.
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Does that mean like so QuickBooks thinks that it's Qdoba, the restaurant?
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Is that what's happening?
00:21:08.960 --> 00:21:10.879
Yeah, yeah, yeah.
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I don't know what's going on, and so now with AI, there's a lot of things that get automatically added, and it's hard to find them until like you're reviewing the financials, and so yeah, who knows what it's thinking, but we all hate it.
00:21:30.399 --> 00:21:32.879
Accounting jokes, yes.
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Oh my god.
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I was watching Parks and Rec last night, which is my one of my seasonal affective disorder shows to make me laugh when it's dark out.
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And uh Ben was doing his accounting jokes.
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Oh, I've never watched this show.
00:21:49.920 --> 00:21:51.119
Oh my gosh.
00:21:51.359 --> 00:21:53.039
Well, you're missing out.
00:21:53.759 --> 00:21:54.319
Yes.
00:21:54.480 --> 00:21:56.960
Um, I'm hooked on South Park this year.
00:21:57.200 --> 00:21:58.879
It's pretty good this year.
00:21:59.200 --> 00:21:59.839
Pretty good.
00:22:00.159 --> 00:22:00.799
Yes.
00:22:01.279 --> 00:22:05.279
Yeah, my husband pulled it up and we were just like crying.
00:22:06.079 --> 00:22:07.680
Yeah, hilarious.
00:22:08.159 --> 00:22:12.799
Um, okay, I want to talk about your digital networking now.
00:22:13.039 --> 00:22:13.519
Yeah.
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So you are killing it so hard at digital networking that people are inviting you to teach them how to do it.
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So tell me all about that.
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Do you have a process?
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I had a process.
00:22:33.599 --> 00:22:36.399
In the very beginning, I had a process.
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And it's like I tell everybody when you're starting out, like, you know, my workload in the beginning, it's very different than it is right now.
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And like at the beginning, I was very heavily focused on like marketing and promoting myself and all of that.
00:22:51.039 --> 00:23:00.879
And um, I'm still doing that, but now I'm like, it's crunch time for me year end to get ready um for the beginning of the year.
00:23:01.119 --> 00:23:02.639
So it's different.
00:23:02.879 --> 00:23:15.440
But in the beginning, when I didn't have much to do, um I started honestly posting, and I did something that a lot of your peeps don't like.
00:23:15.759 --> 00:23:16.240
What?
00:23:16.480 --> 00:23:20.559
But I but I I am grateful that I started doing it.
00:23:20.720 --> 00:23:25.759
Um, I bought into these pre-packaged Canva templates.
00:23:26.000 --> 00:23:27.440
Oh, I like that too.
00:23:28.240 --> 00:23:37.599
There are companies out there that will do it for accountants, for tax people, for bookkeepers, but also for all sorts of industries, right?
00:23:38.079 --> 00:23:47.119
And a dear friend of mine that put together my um website for me, she also helped put together branding guidelines.
00:23:47.359 --> 00:24:00.480
And so I had the names of the fonts and of the colors that were used on my website, and she taught me how to like apply those into what a template.
00:24:00.720 --> 00:24:20.159
And so back in the day when I had no idea how to like how to like market myself or where, like, what content to create or put out there, these templates saved like the grounding tool for me to just like here.
00:24:20.480 --> 00:24:28.559
This is here's something that is visually appealing, and uh you can put it out there and not feel embarrassed by it.
00:24:29.519 --> 00:24:32.399
And yeah, um, so that's how it started.
00:24:32.720 --> 00:24:50.159
And with that, I joined the entrepreneur community, and uh that was that was a launchpad, but I don't know that everybody needs to like if you're a guy, you can't join entrepreneurs, but you can still grow your digital network, is what I'm saying.
00:24:50.399 --> 00:24:51.519
Yeah, find some.
00:24:52.879 --> 00:24:59.680
Yeah, the the takeaway of that is you joined a niche community, it was a niche online community.