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Podcast that helps B2B service businesses do more with less.
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Hello, my name is Jessica Lackey.
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I'm the founder of Deeper Foundations, a consultancy helping experts implement the foundations for sustainable growth and scale.
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Yes.
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So we had a pre-call and you were telling me about relationship rhythms.
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And I feel like it's probably pretty close to what I do.
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And I'm dying to hear what this is from your point of view.
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So can you describe what relationship rhythms are?
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Yeah.
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So it's the systematic approach to build, engage, and invite people within your network.
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A lot of relationship building happens when we're not in sales mode, it happens intuitively.
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We're just like we, you know, send birthday cards, we send, you know, we send mail, we invite people, we ask them to do things.
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But whenever we get into sales mode, it feels challenging, it feels hard, it feels like I don't wanna.
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So relationship rhythms is a structured approach to build your network, build those relationships, and really starts to outline the invisible labor that happens when you build relationships.
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Okay.
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Um, I'm intrigued.
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So that's kind of what I talk about in that like what we're doing here, especially when you like hate sales, it's you're building relationships at scale.
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You're just making friends, and sometimes those friends become clients.
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So can you walk me through what those rhythms look like?
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Yeah.
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So, you know, when we're trying to build our network, we are expanding our network, talking to people we don't know.
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We are deepening the relationship with the people that we do know, and then we are inviting people in closer.
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So we don't just do this with clients, we do this with collaborators and connectors.
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Because, you know, when we one of the ways to get in front of uh, you know, get new clients is to get in front of other people's audiences.
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But if people don't know you, if people are kind of like, oh, I see you on the internet, like they're not going to be like, oh, let's collaborate.
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Let me use my platform to spotlight someone who I don't know very well, right?
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We have to build that relationship.
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Yeah.
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This is it's making the explicit, you know, making the implicit rather explicit, which is like you have to meet them, then you have to become friendly, and then you have to make the ask.
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And by breaking it down into those phases, it becomes uh people can be like, oh, I'm in a season of deepening, I'm in a season of expansion, I'm in a season of inviting.
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And those are by putting names on it, it makes it clear what we're trying to do here versus just like, let's get a coffee chat together.
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Yeah.
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Okay.
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Can you walk me through those seasons and how you would even identify them for yourself?
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Yeah.
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So the expand season.
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So the this is when you figure out that you've been talking to kind of the same 50 people for like a couple of years now.
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You're like, all right, the same people are coming to my events, the same people are the ones I'm following up with, the referrals are coming from the same people.
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And at some point, you're gonna tap out your network.
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So expand season is a season of like, I'm going to get to know different people.
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I'm going to ex, you know, clearly put myself in new communities.
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I'm going to maybe DM some people on LinkedIn.
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I'm going to like a make a concerted effort to get outside my existing network.
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Yeah.
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Deepening is the season where you are building those relationships.
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And again, most people, when we think of deepening, particularly with like clients, you're like, oh, let me check in.
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How are you doing?
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But deepening doesn't have to just be like, hey, let's get on a Zoom call and catch up.
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This can be demonstrating your authority.
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It can be offering to help when this is something.
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It can make connections for them.
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There's lots of ways that don't require a Zoom call to demonstrate to people that you're paying attention and you care about them.
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That's good.
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That's good.
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People are so tired of being on calls anymore.
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And that's probably the biggest pushback I get from clients is like, I don't want to be on calls.
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I'm like, yeah, calls make you money.
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They do.
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But a lot of times, you know, I, you know, I've made money.
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I've sold, you know, lots of things to people who I'm not on calls with, but when they post something on LinkedIn, I comment on it, I'm go out of my way to make a connection for them.
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I go out of my way to spotlight them in my newsletter when they didn't ask for it.
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And they're like, oh my God, you put my stuff in your newsletter.
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That counts as deepening the relationship, even though it didn't require me getting on a call.
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That makes total sense.
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And then there's inviting.
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How many of your people, you know, they build relationships, they add value, they serve people, but they never make the ask.
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And the ask doesn't have to be let's work together, although sometimes it should be and it can be, but sometimes the ask is just moving them a little closer to you, asking for feedback, asking them for a connection, you know, asking them to, you know, asking to collaborate on something together.
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We, you know, when we have planted seeds, we have to, you know, use what we planted every once in a while.
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Otherwise, people don't know how to be of service to you.
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And people love being of service.
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Actually, that's, you know, when when we don't ask our neighbor for a cup of sugar, then our neighbor doesn't know that it's okay for them to ask for a cup of sugar.
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They don't know that it's good for them to like, it doesn't strengthen the bonds.
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And we try to pretend like we can do it all ourselves.
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So asking for little things makes it easier for everyone to ask for the big thing.
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That is something my husband and I talk about all the time because we both have such a hard time asking for help.
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And we have to remind each other like that's how you build relationships.
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Like, that's how you build a deeper relationship is being vulnerable and allowing other people to feel comfortable being vulnerable with you.
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Yeah.
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And a lot of times people are like, Well, I asked for referral.
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I'm like, well, one, no one just like thinks of people to refer to you when you say, Do you know anyone that wants to work to me?
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But two, like, help help them help you by doing the emotional and physical mental labor of who do you want to meet in their network?
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Do some research and say, Can you make an introduction to this person?
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versus, do you know someone that you can introduce me to?
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If someone says, Can you make an introduction to this person?
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I'm gonna do what I can.
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They're gonna send me a blurb, they're gonna tell me the context, I'll make the introduction.
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When someone says, Who do you know that could use me?
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I'm like, I I don't know.
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If something comes to mind, I'll think of it.
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So don't just ask for an introduction, ask for the one you want.
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That is such good advice.
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That is such good advice.
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Like all they'd have to do is go and see who you interact with or who you've connected with on LinkedIn to be able to come up with that.
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It's so specific.
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It I love that.
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Yeah.
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You know how at the end of every Zoom copy chat, someone says, Oh, how can I help?
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Yes, every single one.
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Be prepared with something that's super small they can do for you.
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If you're like, hey, I'm hosting a workshop, can you put it in your newsletter?
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Or, hey, I'd like to get some traction on this LinkedIn post.
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Can you comment on it or say something insightful about it?
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People give people something to actually help you with that doesn't take more than five minutes of their time that they can actually help you with because then you've closed the loop in a way that makes them feel good.
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Like they actually could help you.
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It's something simple.
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So you know they're gonna ask you, they're not gonna have a client for you right away.
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Um, they might not want to collaborate with you because they don't know you very well.
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But when they say, How can I help?
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be prepared with a way that they can help you with something short, sweet, and small.
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Yes.
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I love how specific you are too.
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Like it's such a specific ask that you have.
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And a lot of the asks that you came up with as examples were really kind of gives because you were giving them um like a platform or a spotlight.
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Like if you ask them to be, like if you could supply a quote for this article as an example, you're also getting that backlink and you're getting that extra visibility.
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So it's a little, it's a little bit of a give, too.
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We we always want to serve, and people just people are so busy.
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People are just inundated with information.
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If you can make it simple for people to help you, they will.
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They want to help you.
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And so that's where having a system, a structured system of saying, you know, what season am I in?
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Am I in an expand season, a deepen season, an inviting season?
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Grant, you do all these things naturally in a season.
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Like you're not gonna be like, oh, I'm gonna spend an entire quarter just talking to new people.
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But yeah, you might over-index on like, let's talk to, let's talk to new people, let's join some new communities, let's make some, you know, new connections.
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I'm in a book launch season right now, so I'm going to go back to everyone who podcasts I've been on, whose work I've spotlighted, whose relationships I've built, and said, Hey, can you put my book in your newsletter?
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Like I'm going back to everybody because it's been a couple of years where I haven't really tapped into those relationships.
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And people are like, Oh my God, you've been so supportive of me over the last couple of years.
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Of course, how can I help you?
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And I can say, here's how you can help me.
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So I'm specific.
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Because I think we have to be direct, not pushy, not salesy, but we have to be specific because, you know, if they can't do what you're asking in like five minutes, you know, what's the chances that they're gonna get distracted by something else and not do it?
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Like a hundred percent because all the time.
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We're we're really, really busy right now.
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And so I think that's where having a system for staying in touch with people is about kind of bite-sizing things so that they're not so intimidating for anybody.
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Yeah, yeah.
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I yeah, I I currently have a guilt in me because someone asked me to do something and then I got COVID and I forgot.
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It never happened and it missed the deadline.
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But if it was like just like one of those bite-sized favors, I would have just done it that second.
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Yeah, and I think this is where, again, going back to that invisible labor, um, you know, this is one of the things people are like, oh, let me do a hundred touch challenge or let me do one email a week to your one email a day to people to build my network.
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Well, if you send out a hundred emails for, you know, outreach emails, you know you're gonna get like 50 back kind of quickly.
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Do you have the time to respond to all the pings you sent?
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Do you have time to pong?
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Do you have time to follow up with people so that you actually kind of build that relationship and do something with what the conversation you started?
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Most people don't have dedicated time to send emails and send outreach and send cards, but they also don't have dedicated time to respond to these things.
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The worst thing you want to do is like start a bunch of conversations with people that then you get overwhelmed because you didn't block the time to respond to the conversation because then someone else is like, oh my God, they reached out and started a conversation with me and then they dropped it and didn't go anywhere.
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Yes.
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Yeah.
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Um, okay, I have a lot of questions, but I want to ask them organized.
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Um, so what you cued, like you teed me up for one specifically, though.
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How do you create a system where they don't, where this doesn't fall apart?
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Like, are you time blocking?
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Is it like the world's best CRM in the air table?
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What is a good system for this?
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Really, I think that if you block an hour once a week in my program, we call it the Sacred Sales Hour.
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If you block an hour once a week and send five outreaches, generally speak that vary between past clients and present clients.
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Generally speaking, you're gonna hit your whole network in a year, which is fine.
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Because what is time, anyways, especially if you're staying top of mind with reasonably frequent LinkedIn posting and newsletters, it's not like they haven't seen you, you know.
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So you don't need to like follow up with people every, you know, every quarter.
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Cause generally speaking, you're probably in the orbit of a lot of people, anyways.
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People occasionally see your stuff.
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You're not, you know, completely out of, you know, out of sight, out of mind.
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If you are out of side, out of mind, I would address that.
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I would make sure you are not this shape.
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I would not uh stay where people literally don't see your name except for the one email a year you get.
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But this is where it's like, okay, you know, if you do five a week, five touches a week, and your network that you can stay in touch with is like 150-ish people.
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That's Dunbar's number.
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You're gonna hit your whole network in a year.
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You're gonna expand your network.
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There are some people you want to follow up with more regularly, past clients, prospects, those should be on a quarterly list.
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But, you know, your best referral partners probably every three to six months.
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But I don't think people need a super complicated CRM.
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I'm much more concerned with sending five emails a week than tracking who you sent them to because generally speaking, you're gonna hit everyone that matters if you commit to five a week, anyways.
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Yeah.
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I did something like this little two Januaries ago.
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I did like a 30-day sprint of this.
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And um, I've talked about this a thousand times.
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So you've probably heard this story.
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Um, but I was able to close 94,000 within that 30-day period.
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And um I used Airtable to track it and boomerang.
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Those were my two best friends.
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It was an air table boomerang combo, and that's how I was able to keep up with the conversations and make sure that they didn't disappear.
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Yeah.
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And I love I love that.
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If you are needing to get clients in the door, a kind of burst mode like what you're talking about, hugely relevant, hugely helpful, probably want to system for that.
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But a lot of people are like, the tech is overwhelming.
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They're not really, and I'm like, I don't care how you send, just you know, don't send like if you if you're kind of in maintenance mode with your business right now, just send five emails a week and do it in one block a time and just come back to that on a regular basis.
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Then it's not too many emails, it's not too few emails.
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You stay in the rhythm of it.
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And if you don't love tech, you don't need to love tech.
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In order, your goal is just to stay in motion, stay in rhythm and notice.
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Have I been talking to just the same people?
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Have I done any asking lately?
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It's more of like a notification noticing of the rhythms versus the specificity of when you, I mean, I don't know about you, but if someone's not in my sales pipeline and I get a notification like in my CRM to tell them, tell them, tell me to follow up with them, I just ignore it.
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Sales pipeline, you need reminders.
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Yeah.
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Track that stuff super carefully with your sales pipeline, but just in your regular network, every time I get like a follow-up notification for someone, like, oh, you need to follow up with them, I just snooze and ignore it.
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I'm like, I'll get to it at some point.
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Oh, I'm a snoozer too.
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Yeah.
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So sales pipeline, follow up like a hawk.
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Yeah.
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Your relationship pipeline, it's really just about rhythms and it's about being in motion and staying in the flow of it versus the specificity of, oh, when did I last talk to this person?
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Yeah.
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Yeah.
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I I guess my fear would be like how do I know which people in my network?
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Like my network is big.
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How do I specify like who it is that makes sense to reach out to?
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Is there a specific list like past clients you mentioned before?
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Um maybe people that you worked with at a company before might be part of it.
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I don't know.
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Tell me, tell me what are your lists.
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So you have your past and present clients.
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You have your prospects, those are on a list.
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You have the people that refer you business and the people where you've been on their platforms before and gotten you business.
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So, like between your past and present clients and the people that regularly send you business, you're, you know, somewhere in the probably 40 to 50 people list.
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And then you're kind of looking for like, who are like them that I can make relationships with?
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If these people send me referrals, who's someone similar to them that alt myself send me referrals?
00:17:10.240 --> 00:17:16.960
And if I get a lot of, you know, love from this community, how can I deepen relationships in the communities I'm already in?
00:17:17.039 --> 00:17:17.200
Right.
00:17:17.279 --> 00:17:27.039
We're, you know, we're not just trying to, we're really looking for the people that, you know, have altered have complimentary audiences, have proven that they have referred to us.
00:17:27.119 --> 00:17:31.039
We want to like continue to deepen the relationship with them instead of having to go super broad.
00:17:31.200 --> 00:17:36.400
We're like, you know, I I really feel especially, and you also want to be on lookup for super connectors.
00:17:36.480 --> 00:17:38.559
I don't know if you've covered this with your your audience.
00:17:38.799 --> 00:17:43.599
I haven't, but please do because I love my I love my superconnectors.
00:17:43.920 --> 00:17:47.119
There are people that are super, they're super connectors and super sharers.
00:17:47.200 --> 00:17:51.519
So the super sharers are the ones that tend to consume and share a lot of information.
00:17:51.599 --> 00:18:02.000
So if you're trying to get your, they're the ones that, you know, their audience expects maybe a couple links in a newsletter, or they do a lot of cross-promotion and people really like what they we they do.
00:18:02.400 --> 00:18:05.680
Superconnectors are the ones that are sort of like they know everybody.
00:18:05.839 --> 00:18:08.480
So, and they connect you to everybody freely.
00:18:08.640 --> 00:18:11.279
So you're probably a super connector within my sphere.
00:18:11.440 --> 00:18:12.799
I'm a bit of a super connector.
00:18:12.960 --> 00:18:18.400
And so you want to get to know them because getting to know them means that they're gonna get to know a lot of people.
00:18:18.559 --> 00:18:28.720
Um, like I have I have one bookkeeper who I refer, I think I've referred like seven clients to because of like how she does her bookkeeping.
00:18:29.039 --> 00:18:30.000
She loves Jessica.
00:18:30.480 --> 00:18:31.039
She loves it.