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Welcome to Tiny Marketing.
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This is Sarah Noelle Block, and this is a podcast that helps B2B service businesses do more with less.
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Learn lean, actionable, organic marketing strategies you can implement today.
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No fluff, just powerful growth tactics that work.
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Ready to scale smarter?
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Hit that subscribe button and start growing your business with tiny marketing.
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Hello everyone, welcome to the tiny marketing show.
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I'm Sarah Noelle Block and this is episode 123.
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Today I have Kendall Cherry talking about how you can create stories that sell for you.
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In the last couple of episodes, we've been talking a lot about selling In episode what it was.
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Two episodes ago episode 121, we talked about how to sell without using social media and then in 122, we talked about how to sell in the DMs and in social media.
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So the complete opposite.
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And today we're talking about how to sell in every story that we tell.
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So we're on a little selling binge right now.
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Today I want you to really dig in and understand how every piece of content should sell for you.
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You should be able to tie in your offer to whatever story you're telling.
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And another takeaway that I think that you're going to get from this is the importance of attraction and repelling.
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So a lot of us come from this state of mind where it's really difficult when someone doesn't like us.
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But when you own a business I mean when you're human in general not everyone's going to like you.
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You're just, you're a person like the rest of us and not everyone's going to vibe with you.
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And not everyone vibes with me for sure.
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Just look at my comments.
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But the thing is intentionally attracting and repelling.
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By using your transformational promises, your messaging, your stories, who you work with in the right way, you're going to pull in the right people and repel those red flags right from your content.
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And then, last, I really want you to understand how a well-designed sales ecosystem eliminates the needs for sales calls.
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So by the end of this episode, you're going to understand how to sell without having to hop on a call beforehand.
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So I hope you enjoyed and, if you did, once you're done with this episode it's a long one, by the way Kendall and I really vibed.
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Once you're done with this episode it's a long one, by the way Kendall and I really vibed.
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Tell me in the comments, wherever you're listening or watching this.
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There are comments there, so let me know what you learned from this.
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All right, enjoy.
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Hey, so I'm Kendall Cherry.
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I am the founder and executive ghostwriter here at the Candid Collective and we're on a mission to create a world that's more candid and kind.
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So most of my clients and just people on the internet they're always asking me, like, what does a ghostwriter do?
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And I think the marketing world is changing a lot the more we see things transform with AI.
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But to me, ghostwriting is kind of the sweet spot of writing, copy writing content.
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But to me, in kind of the modern world, ghostwriting is really about sales skills and how to write content that closes B2B sales, especially if you're somewhere like LinkedIn, and so that is kind of my special sauce.
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When it comes to the writing where it's kind of this fun, you know, it's subliminal it's like is she selling, is she not?
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But you would never know this.
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But I have this personal rule where I'm like every post has to be selling, even if it doesn't sound like I'm selling Me too.
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It's so rare.
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Yes, I figured it was so rare that I meet people who agree with that.
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Why would you write anything that doesn't at least like nod to your offer?
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Let's go.
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Let's go there, go, let's go there, let's go there.
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I think, oh, I don't know, I have so many like hot takes on this, but let's hear all of your hot takes.
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Let's hear all of them.
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I just hear man come and swinging right out the gate, the kindle cherry way.
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I just think that a lot of times people right now, especially in the like creator economy, is so like the sexy buzzword and you know, building an audience and monetizing and all these things and monetizing content, which is great but I think that when we're writing content, all of these courses that people buy from big name creators, they're always talking about the writing.
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Not once have I ever seen a course that's like.
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These are the sales skills that you need to have in your writing in order to close sales for content that converts.
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It doesn't exist, it's not there, you're right.
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And I see all these people that are like, yeah, I'm showing up, I'm writing, and I swear this is like a real example, because I get really fiery on LinkedIn because I know the implications if you're not selling, your business can't stay in business.
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And that's just the cold, hard truth.
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And I just remember looking in December, I was scrolling and someone was like on LinkedIn they posted a selfie with a car seat which with a bunch of Cheerios in their back seat, and they were like this is what these Cheerios taught me about B2B sales.
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And I'm like, oh what, what are we doing here?
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What are we doing?
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And so it's, it's there's so many things to unpack, but it's, I think they're I don't know.
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It's like digital marketers.
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A lot of times you know we're so focused on the content, but like marketing is really and truly, like it's a signal.
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But sales is the message, that's, that's the wording that goes out and I think so many people are afraid to sell or there's, there's much to impact there.
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But that's my first.
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My first hot take is I don't know, create our creator courses teaching you how to sell or they teaching you how to write.
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I don't know.
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They're teaching you how to write, absolutely, because I, as, like, my formal education is in writing and marketing and I've only ever learned how to write and it just came through being a marketer and only actually scratch that.
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Because I was in marketing for like 10 or maybe 15 years before I started my business and selling wasn't even really on my radar until I had to sell for my own business and I was like, well, I really need to figure out how to do this.
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And that's when I was like I don't have time to separate these worlds, it needs to connect.
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And that is the only, out of necessity, is the only reason that I realized I should always be selling.
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Every piece of content should lead to an offer.
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Let's talk about that selling, that subliminal selling, because I like that.
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You talked about that.
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I always talk about like subtle selling, nod to selling, soft selling, and it's really just like weaving in your offers into stories.
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Can you tell me how you do that and how other people can emulate it?
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Yeah, so I have a few like story frameworks that I really like to lean on which spoiler alert they're rooted in sales, not in writing, but there's a few few story that I think work really really well.
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The biggest one that I see that there's a lot of like subconscious, like discomfort, because I think a lot of times it's it's different.
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I get a lot of clients that I work with I think a lot of times it's different.
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I get a lot of clients that I work with where they're like I used to work, you know, decades in tech sales or whatever else.
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They understand sales.
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They understand like to own a business that runs on sales.
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You have to sell, like they get the basics, yeah.
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And then there's like a weird thing that happens when you're like but I have to sell myself and I have to like it is right about myself and you're like wait, no, no, no, no, and it goes against everything.
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You know that we're taught.
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I will say I also write for probably 95 minority business owners, so women, people of color, lgbtq or some kind of intersectional.
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This is like one of the biggest behaviors I see.
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Is this like fear of visibility, fear of accepting money, wanting to do good, authenticity and integrity are some of the biggest values that my customers tend to have.
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And so there's this big like.
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I don't know.
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It's like this big moral battle, honestly, internally, of like well, if I make money, am I a bad person?
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Moral battle honestly, internally, of like, well, if I make money, am I a bad person?
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And it's like no, you can use money as a tool for many, many, many things.
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But I think the one story that people get wrong and it's hitting right on the like am I going to brag?
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I've got to be humble.
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It is I call it a money making testimonial, but it's basically your client case study.
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It is I call it a money-making testimonial, but it's basically your client case study.
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It's.
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This is the client and the transformation.
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This is the before and after.
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This is what happened.
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This is how I saw the problem and how I solved it.
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And ew the part everyone hates.
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What are the results?
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It might look like revenue wins, it might look like time saved or other areas of a UVP, but it's those stories that people want to see mirrored before they're going to invest in you, especially if you're selling anything remotely high ticket.
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So that one.
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It's like.
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I see people on LinkedIn and they're like five stars, photo of the client, copy paste, testimonial, and I'm like you're making the customer do so much work trying to interpret the value, versus you just telling them the transformation.
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So, yeah, that's usually the the one I see the most from anytime.
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I see the five gold stars on linkedin, I'm like, oh god, like what are?
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we doing here?
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Yeah, no, I'm with you.
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So the topic that you had called out was the top five selling story frameworks and I have used this one that you're talking about and you're right, and it's actually worked on me.
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I started using it because I was like, oh damn, it's bottom of the funnel sales baby.
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It's bottom of the funnel.
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I can track because I do it now like clockwork.
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I have a rule every two weeks it's going on LinkedIn.
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Once a month it's going to my email list.
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I can track.
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When I send one of those, we've got inquiries coming through like it's almost, almost like clockwork because it's it's the bottom of the funnel selling.
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But you have to kind of like face your own demons and your own fears of like oh, but you know, I don't want to be too raggy and I sometimes hear people too They'll say like you know, I don't want to use my client's story, or it has to be anonymous.
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Most of the clients I tell the story about they're like please tell this story.
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This is crazy.
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You made me like a ton of money, like I want you to, I want you to tell my story, or they win time back, or they win time with their kids, like I don't know.
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Those are the things most people are actually really excited that you got to partner with them.
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But there's this like weird Again it's.
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It's kind of I don't know if it's a confidence thing or a visibility thing, but it's one of the most important parts of of the storytelling that I think we need to be sharing.
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Yeah, yeah, I get where they're coming from.
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I feel uncomfortable, like calling out specific clients.
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I'll usually change their name when I'm telling the story.
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I don't.
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I don't want them feeling like I'm monetizing their experience and maybe that's just like just ask their permission.
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Yeah, can I?
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Can I write this story about you?
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That's, that's the biggest thing I've learned is like any time because I used to have people like screenshotting ask their permission.
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Yeah, just say, hey, can I, can I write this story about you?
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That's a.
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That's the biggest thing I've learned is like anytime, because I used to have people like screenshotting like holy shit, and they'd share stuff and be like can I, can I share this with?
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Like the context and I think that's the the big thing is we live in this like very um, let's say like highlight real world.
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We don't know if you know, is it all-time revenue?
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Is it like some numbers you inflate?
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yeah, there's no way yeah, and so it's, and so it's this again.
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It's kind of this fear of like, well, I want to be an integrity, so I'm not going to do it at all.
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That's.
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That's not the answer.
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So I always say, like you know, ask for permission.
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If you really feel uncomfortable, like, send it to your client to approve before it goes out and then add it to your library.
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It's to me it's worth the investment to have, like, have it written, have it approved by someone.
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If that's something that makes you uncomfortable, but the visibility is so much more important because it's it's not just about, like, how much money you could make, but if you do deeply transformational work, which we all do, like those are other clients that you could be helping if you can, if you're comfortable with getting the story out there, the money is just like the extra on top yeah, yeah.
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and I want to add calling out their niche or like who they are in that post helps a lot too, because then other people that are within that niche or that role can be like oh, oh, that's me, that could be me.
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Totally.
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Yeah, people, I think a lot of times your customers like sometimes, especially with higher ticket stuff, sometimes they just need permission that it's okay for them to invest in you, even if it's like number of years in business, whatever levels of nuance you can include background, you know.
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Know.
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This is why the before picture is so important, not just the after, but like really unique picture so it's universal enough.
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People really like, if if I'm going to invest a lot of money, like I want to know that it's I'm going to get the outcome that I want, and I also want to see it interpreted in more than just a sales page.
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I don't want to just be like, okay, pinpoint one, two, three, four, five.
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Like I want to see the story, the richness, the nuance to understand.
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Like, like, paint me a picture.
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What does this actually look like?
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Vision cast for me, Like, is this even something that I want?
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Or would there be another provider that could maybe, you know, do something a little bit different that I'm looking for?
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But like you win all the way around, whether it's qualifying leads, disqualifying leads, attracting, repelling, it kind of serves every function in the marketing department.
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Yeah, people underestimate the value of repelling because you're on a lot less sales calls that go nowhere.
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Well, my gosh.
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Yeah.
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So I don't even like really get on sales calls very much anymore.
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It is pretty rare for me because my content and the ecosystem is kind of selling for me all the time.
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So, whether it's on LinkedIn or the emails that we have my services guide, I've got this really great ecosystem where I don't, first off, I don't have to get on sales calls and pretty much any inquiry that's coming through I'm like, yep, I can help them, I can help them.
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I typically don't even really reject people at this point and if I do, it's someone where I'm like, okay, you're not quite where I need you to be, go read this book and then we'll be ready.
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But it's the repelling thing.
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It's like I I don't want to use my energy like repelling people because I do want to help, but I I just need you to be in a certain either like mental space or like level of business comfort.
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Your offer has to be at a certain place or, if you're going to hire me to fix it, know that it's going to be an investment.
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But um, yeah, the repelling is such a huge.
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It's definitely one of one of the better revenue generating like areas.
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If you can can kind of amp that up in your, your content as well yeah, and I think that it probably flips people on their head.
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They're like wait, telling you, like describing who you don't want to work with, like pushing people away is helping you sell, and it really.
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It really does, and you waste so much less time.
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I'm curious, though, about your sales process, because you have a service, and it's not always easy to sell a service without a sales call.
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So do you have an application process?
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calls.
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So do you have an application process?
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No, not really.
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So I pretty much my inquiry form is my application.
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So it is.
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It is at this point.
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It, I think for me.
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A few years ago I was kind of in this place where I was getting, you know, qualified and disqualified leads and I needed a way because I would just, you know, I was sitting on the sales calls and I was like, well, we're having the same conversation Like this is just, you know, not that I don't love my clients, but that's time that I could be writing for them.
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And so for me, the kind of sales process really looks like you know lead gen from whatever source.
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So that could be usually LinkedIn.
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That's kind of the only place I'm doing any kind of marketing right now.
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So someone gets it into my ether, whichever way.
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Most of the time people end up on my email list.
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I have an email newsletter called Wallflower Fridays.
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I go more into the specifics of how to tell stories that sell, but I do that newsletter on Fridays and then on Mondays I send a sales email.
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That spoiler alert, it's from a content library.
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I'm not writing it fresh every week, it's a six-month content library that runs back and um, I have a service guide where I don't post my pricing anywhere online.
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So a lot of times people are kind of looking for what it is that I do.
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The content's already kind of I'll say customer acquisition wise, like people are if they're downloading the services guide like they're 90% sold already on wanting to work with me in particular, and so that's where they get.
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You know, here's my process, here's the pricing, here's all the things.
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Here's how the waitlist works, you know, here's the form if and when you're ready.
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And then the inquiry form is the application.
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You know, but it's pretty in-depth.
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Someone told me once last year I was like, oh, I'm sorry, but that's why I know you're going to want to work with me.
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He was like this took me like an hour to put this together, but it kind of does weed out like either someone's going to take the time to fill it out and I'm going to get a lot of great data and know exactly what they need and what the problems are and can diagnose it in you know, seconds after saying kind of what's going on.
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But it's also this really great way for someone to do their own self-reflection process to where, when I send a proposal out because I don't get on a phone call I just pretty much say, if they're aligned, which they mostly are, here's what I think you need.
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Here's a video proposal that takes the place of a.
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You know, sales, call me.
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Just saying this is what I think you need.
00:18:03.546 --> 00:18:04.648
Here's a video proposal that takes the place of a.
00:18:04.648 --> 00:18:06.673
You know, sales call me just saying this is what I think you need.
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Don't need this is what I would do if it were me.
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I usually ask for the budget, like explicitly, and work with them to see what makes the most sense.
00:18:14.894 --> 00:18:16.926
But it's not, it's not.
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I just hated like even the idea of sales calls where I'd be like oh my gosh, if I have one at 2 pm, like my whole day is like waiting around for the sales call.
00:18:25.458 --> 00:18:33.545
Yeah, and especially as a writer, like it's really hard to get into the like creative kind of yeah, that mode start, start and stop.
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It doesn't really work that way for me.
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I need like a full day of like airplane mode to really get into it, and so I just I just started seeing like okay, what are some places and some stoppers, like I'm having the having the same.
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You know questions usually on sales calls.
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Let me add a bunch of FAQs to my services guide.
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You know I want people to get onto the email list and get to know me a little bit more.
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I don't normally like to work with people that aren't at least a little bit familiar of like who I am and what I do I do.
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I want someone that like respects what I'm doing, which is not just the storytelling and the sales, but it's my writing is usually a lot more nuanced.
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It's usually I've got you know three kind of sub markets that I'm writing for all at once, and so I want someone that kind of also appreciates the craft a lot as well.
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I get people that are like one of my clients was like how come every single email you're writing is making me cry.
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I'm like I wrote it.
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I wrote it that way.
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I wrote it that way intentionally because that for the kind of people that she's wanting to work with, like that works really well.
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Um, it's kind of a coach and a consultant, and so it's.
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It's getting people that really respect what I'm doing and the storytelling and the sales, but like appreciating the craft as much as well, because I want to work with people that get what I'm, what I'm really doing over here, and so more, more repelling and, you know, just creating a little resonance wherever you can no, that makes sense.
00:19:59.189 --> 00:20:05.387
So your sales process is built to attract and repel throughout the entire thing.
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So so you have to do less of the manual selling.
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I don't do.
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I'm very anti-cold pitch.
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I do not do any of that Very much.
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Like you know, organic lead gen and I just trust I've had clients who were like completely broke and like knew that they couldn't afford to pay me.
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And then what do you know, they have like a big splashy launch or like something finally kind of works and then all of a sudden they've got budget to work with me.
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So online business changes so fast that I want to attract people.
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You know whether you get a huge windfall or whatever else, like I just want to work with people that they they know that I'm the right fit, whether they're they're ready to invest like right, this second or, I think, the longest person I call it a longtime lurker, so someone who's been in the audience they're not really like liking anything because they, you know, if you like or comment, they think they're going to get in this like like shitty sales process.
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So they're very they.
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They lurk, but they don't let me know that they're around until it's time.
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But my longest, long-time lurker was like.
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They were in my audience for nine years, which legit that is like legit, like.