The Key to Satisfying Your Customers | Interview With Stephanie Linnartz, President, Marriott International

On this episode of #ThePlaybook, Stephanie Linnartz, President of Marriott International, shares her thoughts on:

• [1:09] - Why their recently announced Marriott Design Lab will drive innovation within the hospitality industry
• [4:02] - How the company is focusing on ways to promote sustainability and create a positive impact
• [9:35] - The impact that the pandemic has had on business travel habits 
• [17:30] - Why it takes more than data to deliver an exceptional guest experience

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