How Tech Rescue Is Changing the Game for Seniors, Families, and Small Biz Tech Support.

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is because for the past three months, we just

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wrote a paper on senior citizenship in 2025 and

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we're not getting the usual types of calls. Yes,

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we do get the emails and the Facebook stuff,

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but what we do get is video games, dating, podcasting.

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What we've found is around 15 to 20 % of our

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call volume is just basically what we would consider

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advanced technological help. People like yourself

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that have podcasts, that have these YouTube channels.

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And this is not your, this is not the grandma

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and grandpa of what we remember. That's so funny.

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Let me welcome everyone. Cause they're like,

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wait, what? Wait, did I miss half the show? You

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missed half the show. Where have you been? No.

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Hello everyone. Okay. So I'm going to introduce

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you to Andrew Bolton. And as usual, I have no

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clue who he is, but he's brave. He's brilliant.

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And I think he's got a little hair, so I don't

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think I could say bald, but can I? A little,

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oh, he's got a little hair. Anyway. I'm getting

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there. Andrew, I love it. I want to go back to

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what you were just saying, because I want to

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understand that. But Andrew has a really cool

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company called Tech Rescue, so I put the website

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there. You got to go check it out. It's really

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cool. So Andrew, first of all, where are you

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located? So I split my time between South America

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and the United States. Oh, I love that. Wow.

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Okay. I'm just outside of, I'm just outside of

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New York City. Wow. Okay. Very nice. Connecticut

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area? No, New Jersey. Um, just outside Manhattan.

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Okay. Got it. Got it. I'm a Connecticut girl

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at heart in Daytona Beach right now. Love it.

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Okay. So tell us about you and then tech rescue.

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And then what you were just saying, cause I found

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that fascinating. So tech rescue is a 24 hour

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customer support hotline. We handle everything

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from Bluetooth connectivity to router problems

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printers scanners things like that We are 24

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hours seven day a week humans on the phone. So

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with your insurance agents your banking whatever

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it might be You get tired of getting the bots

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and the mazes and press one for English two for

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Spanish We don't do that when you call us eight

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five five two five zero eight five eight six

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You get a real person on the phone 24 seven seven

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days a week. You get a real person on the phone

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that can help you with your problems because

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after all when you're calling you want help you

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don't want to go through a library you don't

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want to read anything you don't want to chat

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you want somebody to take care of it for you

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that's what we do that's I want to say I want

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to pay for it I don't want to ask someone I don't

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I'm not going to be like hey can I pick your

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brain how do I do that don't do that people it's

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not just pay for it because it's not nice to

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do that no picking of brains so that's what I

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think So for $50 a month or $400 for the year,

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you get 24 -hour access, 24 -7, seven days a

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week. And really what you're signing up for or

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your loved one is that peace of mind you have

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that you're no longer the tech support for mom.

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You're not dropping whatever you're doing. You're

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not going over to help her upload photos to Facebook

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because for us and our family, my grandmother

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was into genealogy. She loved it. And when Facebook

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came about, she really went into it because now

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she could contact family members that she had,

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you know, from the Library of Congress and the

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local and local mortuary. And she was able to

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find all of our families lineage through Facebook,

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whether it was in Canada, Scotland, England,

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and Ireland. She found it because we were all

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connected. And what we've noticed in our company

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over the past two and a half years of inception

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is that At the end of the day, we as a people

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just want to connect with each other. That's

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all we want to do. And what we've seen as a society

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is that I can know everything about you by going

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on your Facebook. I can know the name of your

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cat, where you go shopping, what you do on weekends.

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I can know everything there is to know about

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you, but I don't know who you are. We've done

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that. We can see it within our personal relationships

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that we know these people, but do we really know

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them? We have common interests, but we don't

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share any of those interests together, which

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to our comment, what we were talking about now

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in our business for the past three and a half,

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four months, we're seeing questions come to us

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about. uh skins in video games fortnight level

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codes um matting walkthroughs oh yeah 18 of last

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christmas's purchasing power was done by senior

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citizens and what they're doing is they're buying

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video games and they're subscribing to online

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video uh online entertainment such as world of

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warcraft star wars um the old republic fortnight

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and what they're doing is They're getting involved

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with their grandkids. So their grandkids are

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big video game players with Nintendo switch and

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PlayStation handhelds and what they're doing

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is they're buying the video games themselves

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and they're engaging with their grandchildren

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and their nieces and nephews online So PlayStation

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4 PlayStation 5 Xbox comes in around somewhere

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between four hundred and six hundred dollars

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You can get a 65 inch plasma screen TV at Walmart

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for under four hundred dollars some games here

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and there and some online subscription You're

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talking somewhere in the neighborhood of an entire

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setup for less than a thousand dollars a month

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the average a the average Social Security check

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that comes in is somewhere between 26 to $2 ,900.

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So for less than almost half of that, you have

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the ability now to connect with your grandchildren

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from the other side of the planet or just down

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the street when they come home from school, because

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what are they doing? They're not running around

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in the backyard. They're going on to play video

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games. So what do grandparents do or uncles and

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nephews? And they're going on and playing video

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games with them. So what we're seeing in our

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business is this. evolution of connection as

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a society. And we're getting these questions.

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Now, we've also done a study on the divorce rates

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in terms of senior citizens and elderly care

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that are now re -engaging in a dating market.

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We are getting questions on hashtags, emojis.

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We've gotten some interesting questions about

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risk A conversations. And that makes sense. Should

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I go on this web called the dark web? Wait, do

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you mind? I want to present. I never do this,

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but I actually want to right now because I think,

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okay, I don't even know what this looks like

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right now. Do you? All right. So we've got, so

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I'm sorry. So I want, I just want to do this.

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I can't help it. I want to look at this because

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this is so cool. Let's just take a second. Walk

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me through your site, tech rescue. So here we

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have our intro video, basically trying to explain

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what it is, who we are and what we do. Long story

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short, as I mentioned, we're 24 hour tech support.

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We offer backend protection. So your name, your

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telephone number, your email address is protected.

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We have a backend development team that, God

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forbid, you know, something was flagged on the

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dark web. We get a notification about it and

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we'll let you know. And then it's... And then

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we inform you to you now need to take care of

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this. You know, credit card information is one

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of the top things that are stolen from seniors,

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65 and older. Over eight billion dollars was

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stolen over the past two years in 2022, 2023

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and 2024 with seniors. Because it has gotten

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so advanced, the scams that even even the federal

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government is having trouble trying to identify

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them. So with the power of AI. We all love it.

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It's a useful tool. It's made chat bots much

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easier. It's created whole new genres on YouTube

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for animations and storytelling. It's a very

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powerful tool. But in the hands of wrong people,

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all the information that people put online, such

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as your videos, your pictures and things like

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that, all of that information is public. So somebody

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has to do is download your Videos that you have

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on let's say Facebook or Instagram save them

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to a folder drive upload those to let's say sauna

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or One of the other AI programs and they can

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create a script to call your loved ones So you're

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a grandparent you have a you have a granddaughter

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grandson in college. It's 1130 on a Friday You

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get a phone call grandma grandpa. It's Steven.

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It's Tyler. I'm in trouble Well, what's the first

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thing you're gonna do? Bail him out that happened

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to my sister -in -law hurt. Yep. That's exactly

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what happened and they didn't even know about

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it He woke up during he happened to ended up

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having heart surgery when he woke up He looked

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and he's like, oh, I thought you were like, how

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are you? I was so scared I and that's when they

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found out and that was like a while later So

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I love this by the way, not just seniors, but

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like my husband has a traumatic brain injury

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so kind, you know, so he's Like he is every day.

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It's like, how do I do my phone? How do I do

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this? And it really it's annoying because it's

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like we don't none of us know how to really teach

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him Correctly in a way where we're having him

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write it down or you know what I mean? Like he's

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listening. He's getting it at that moment But

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then he's not so I could see it for anyone that

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has any you know TB eyes. Oh Like this right

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now. He's interrupting me even though I told

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them 25 times that I'm in a podcast. Yes, I am

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see It happens to everybody. My grandmother,

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my father were the reasons why we created tech

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rescue. He asked how to forward an email. And

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I looked at him and I said, how do you not know

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how to forward an email? And sure enough, he

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doesn't. See, what people don't understand is

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this piece of device right here, this little

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thing right here is more powerful than all the

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computers at NASA sent Neil Armstrong to the

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moon. This thing right here is more powerful

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than the computers that sent us to the lunar

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landing. Technology advances on an average of

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about five to seven years every year in terms

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of let's consider it technology dog years, if

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you will. So from those who have seen technology

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from the size of the Chrysler building to tools

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more powerful than rocket propellants in the

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palm of your hand, you know, these past 80 years,

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you know, 70 -something years has been extremely

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difficult for a lot, and it's evolving ever faster.

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So people are getting left behind. So what do

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you do? Well, there's nothing out there. We looked,

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I love it. Is that what happened? Okay. So tell

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me, give me so when, cause that's, that's a true

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entrepreneur. So guys, when you're listening,

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Andrew Bolton is a true entrepreneur. Cause people

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say, you know, there's business man, business

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owner, entrepreneur. He saw a problem and then

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he found the solution and that's what I look

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at. So serendipity works in many different ways.

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So as I said, I'm from Jersey. So After I come

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back into the kitchen I'm sitting down with Mosh

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and We're having our coffee and she looked at

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me and she goes you tell me that there's nothing

00:11:13.840 --> 00:11:16.059
there And I said no, there's nothing there. So

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we pull out the phones we start looking and we

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both said there's nothing here There's no there's

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no number that you can call. There's no nothing.

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That's just video libraries call it next business

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hours contact robots, AI chatbots. There's nobody.

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One other thing. I'm sorry. Wait, can I just

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say this? So when my daughter called Apple, because

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she had questions, so she went onto the web,

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found the number for Apple, called, and I was

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listening to conversation and all of a sudden

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the person's like, oh, I need you to go to the

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store and get me some gift cards so you can pay.

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And I was like a lot of this. So I talked to

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obviously a scam hung up and I was like, honey,

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where were you? They're creating like fake websites.

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So you think you're even calling Apple tech support

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and you're actually not, they're gonna try to

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scam you. So that's crazy. So really having trust

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and faith, $50 is such a fair price. How do your

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people know everything? What if I called, I said,

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I have the galaxy. oh zero two and I need to

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know how to post a photo and you know, and how

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do I get on Facebook marketplace? So one of the

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things that my job is every day is answering

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the new standard operating procedures. So I pull

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calls from all of our call center in the Carolinas.

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So I'm pulling every one of, I'm pulling the

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samples every day, listening to them, writing

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the standard operating procedures on the calls

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that we hear. And if there's something I don't

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know, I outreach and I call different companies

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and we get access to the procedures on how to

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do things. We've hired tech analysts and tech

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support before, people that have written code

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for Apple, for Microsoft. I have no problem,

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none whatsoever, being able to answer problems

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that people call in for. The thing I would say

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that is extremely important to the company and

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the core pillars is empathy. My grandmother just

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loved being connected with everybody. And when

00:13:24.490 --> 00:13:27.509
you call us, in the second page of our standard

00:13:27.509 --> 00:13:30.809
operating procedure is in big red letters, Every

00:13:30.809 --> 00:13:33.269
call is somebody's most important person. It's

00:13:33.269 --> 00:13:36.669
in big red letters because that's somebody's

00:13:36.669 --> 00:13:38.409
husband, that's somebody's wife, that's somebody's

00:13:38.409 --> 00:13:40.529
mother, their father, their aunt, their uncle.

00:13:40.629 --> 00:13:42.870
That's somebody's most important person. That's

00:13:42.870 --> 00:13:46.669
why they subscribe to us. So every call is important.

00:13:47.210 --> 00:13:49.830
And when we don't know something, I have personally

00:13:49.830 --> 00:13:52.389
made those phone calls and walked the person

00:13:52.389 --> 00:13:54.470
through it because I had to go find out how to

00:13:54.470 --> 00:13:58.720
do it. So. As an owner, as the CEO of the company,

00:13:59.159 --> 00:14:02.000
I am responsible. The buck stops with me. So

00:14:02.000 --> 00:14:04.360
if we don't know something, it's my job to figure

00:14:04.360 --> 00:14:07.940
it out. So is that your grandma holding a doggy

00:14:07.940 --> 00:14:11.259
dog, Dogster? Yes. She's so beautiful. What a

00:14:11.259 --> 00:14:12.899
beautiful woman. And then the other picture,

00:14:12.980 --> 00:14:16.759
is that your grandfather? No, that's my uncle.

00:14:16.919 --> 00:14:19.019
That's one of my uncles who had trouble with

00:14:19.019 --> 00:14:21.159
technology. All right. So I have a couple of

00:14:21.159 --> 00:14:22.559
questions. So what would happen if we picked

00:14:22.559 --> 00:14:24.960
up the phone and we called right now? Do they

00:14:24.960 --> 00:14:28.080
want to know my membership number or? If you're

00:14:28.080 --> 00:14:29.919
a member, they'd say, thank you for calling Tech

00:14:29.919 --> 00:14:31.399
Rescue. Are you a member? And they would look

00:14:31.399 --> 00:14:33.759
up your name, your telephone number, if you have

00:14:33.759 --> 00:14:39.220
one. And if you are a member, your information

00:14:39.220 --> 00:14:41.679
will automatically pull up because we use HubSpot.

00:14:41.919 --> 00:14:44.279
So our call center has that integrated with the

00:14:44.279 --> 00:14:46.600
system. So when you call, it'll automatically

00:14:46.600 --> 00:14:50.059
come up and say, yes, Mr. Anderson, yes, Mrs.

00:14:50.159 --> 00:14:52.120
Smith, thank you so much for calling Tech Rescue.

00:14:52.220 --> 00:14:54.289
How may I help you today? Because at the end

00:14:54.289 --> 00:14:57.450
of the day when you when you're calling like

00:14:57.450 --> 00:14:59.230
let's say your insurance company or your bank

00:14:59.230 --> 00:15:01.470
You got a problem. I want to speak to somebody.

00:15:01.509 --> 00:15:03.309
I don't want to wait on the phone for 20 minutes

00:15:03.309 --> 00:15:05.090
I want to keep pressing buttons. I want to pick

00:15:05.090 --> 00:15:07.210
up the phone. I want to talk to somebody I need

00:15:07.210 --> 00:15:10.090
this fixed. We've gotten into a generation of

00:15:10.090 --> 00:15:13.090
being instant gratified I get that I am the same

00:15:13.090 --> 00:15:17.350
way too. But what really irks me is that we spend

00:15:17.350 --> 00:15:20.419
all this money Right? Let's say your health insurance,

00:15:20.419 --> 00:15:25.659
right? You're spending $600, $500 a month on

00:15:25.659 --> 00:15:29.059
your overhead. And then you still have maybe

00:15:29.059 --> 00:15:32.639
a $9 ,000 to $7 ,000 deductible. And when I call,

00:15:32.980 --> 00:15:35.659
I'm spending maybe $20 ,000 a year. I expect

00:15:35.659 --> 00:15:39.659
my phone call to be answered. Not to wait 45

00:15:39.659 --> 00:15:42.779
minutes to get somebody on the phone. Or to call

00:15:42.779 --> 00:15:44.899
back at next business day same with the bank

00:15:44.899 --> 00:15:47.240
and same with same with any car lease or anything

00:15:47.240 --> 00:15:49.580
If I'm paying you this kind of money five hundred

00:15:49.580 --> 00:15:52.639
to a thousand dollars a month I call I expect

00:15:52.639 --> 00:15:55.360
an answer and I expect it not to be treated like

00:15:55.360 --> 00:16:00.139
I'm bothering you to be called That's what I've

00:16:00.139 --> 00:16:02.080
gotten on the phone with many of the many of

00:16:02.080 --> 00:16:05.340
our suppliers and In my personal life you call

00:16:05.340 --> 00:16:07.559
a place on the phone and it's like why are you

00:16:07.559 --> 00:16:10.899
calling? Like why are you calling me? Just hand

00:16:10.899 --> 00:16:13.779
me your money and don't bother me. That's funny.

00:16:14.639 --> 00:16:16.679
Growing up in a family business, my parents always

00:16:16.679 --> 00:16:18.980
said I'm a live person answering the phone. All

00:16:18.980 --> 00:16:21.159
right, so I want to go through. I'm curious really

00:16:21.159 --> 00:16:23.320
about like your marketing of this product, because

00:16:23.320 --> 00:16:25.679
I can see on the website, it definitely looks

00:16:25.679 --> 00:16:28.840
like you're marketing it to our seniors, which

00:16:28.840 --> 00:16:31.759
I absolutely love. And I loved I saw, you know,

00:16:31.919 --> 00:16:33.860
you're right. Like if you're a doctor or an attorney,

00:16:33.860 --> 00:16:36.440
you have some of these jobs where your time is

00:16:36.440 --> 00:16:38.820
so limited. And now all of a sudden you want

00:16:38.820 --> 00:16:41.740
to help. your family member, but you don't really

00:16:41.740 --> 00:16:43.360
have the time. Or maybe you don't even have the

00:16:43.360 --> 00:16:45.700
knowledge either. You're not 100 % sure. Not

00:16:45.700 --> 00:16:47.960
everyone knows how to teach something. So you

00:16:47.960 --> 00:16:49.720
can know how to do it, right? But that doesn't

00:16:49.720 --> 00:16:52.500
mean that I'm going to relay it correctly. So

00:16:52.500 --> 00:16:54.240
like half the things my husband asked to do,

00:16:54.279 --> 00:16:56.100
I don't have the patience. So my daughter will

00:16:56.100 --> 00:16:59.700
do it until her patience is gone. So something

00:16:59.700 --> 00:17:01.659
like this to me really makes sense. How are you

00:17:01.659 --> 00:17:05.730
marketing it to the seniors? So my sales team

00:17:05.730 --> 00:17:08.269
is in California. They're doing their outreach

00:17:08.269 --> 00:17:10.710
to assisted living facilities and retirement

00:17:10.710 --> 00:17:14.130
communities as well as the independent livings

00:17:14.130 --> 00:17:16.369
like the villages and things like that and my

00:17:16.369 --> 00:17:19.430
marketing team is out of Wisconsin and they're

00:17:19.430 --> 00:17:24.230
doing our YouTube channels our Our social media

00:17:24.230 --> 00:17:27.309
pages One of the best piece of advice I got from

00:17:27.309 --> 00:17:30.930
Harvard was the best companies are delegated

00:17:31.440 --> 00:17:34.420
And I delegate all work to those who not only

00:17:34.420 --> 00:17:36.819
one enjoy what they're doing, but they're also

00:17:36.819 --> 00:17:39.099
good at what they're doing. And those two combinations

00:17:39.099 --> 00:17:41.859
make for me not having to micromanage anybody.

00:17:42.679 --> 00:17:44.539
I love that. And you're empowering them. I just

00:17:44.539 --> 00:17:46.619
wrote an article about delegation and the importance

00:17:46.619 --> 00:17:49.740
of it if you want to grow other people. Now,

00:17:49.980 --> 00:17:52.200
just FYI, in case you didn't know this, you probably

00:17:52.200 --> 00:17:55.700
do, but the Assisted Living and the associations,

00:17:55.779 --> 00:17:58.140
they do have the organization. So I would go

00:17:58.140 --> 00:18:00.380
right to the top, like the Florida Assisted Living

00:18:00.380 --> 00:18:03.000
Association, and then go down. And I know that

00:18:03.000 --> 00:18:04.880
because I used to do work in the promotional

00:18:04.880 --> 00:18:07.099
products, merch business, and that's how I would

00:18:07.099 --> 00:18:09.680
get into the door is I would start from the top

00:18:09.680 --> 00:18:11.279
and go down. So I don't know if your team knows

00:18:11.279 --> 00:18:14.079
that. But that's the best way to do it. I'll

00:18:14.079 --> 00:18:16.220
pass it along. Yeah. And to reach out. I think

00:18:16.220 --> 00:18:17.859
that's great. All right. But what about other

00:18:17.859 --> 00:18:20.680
markets, too? I totally understand. Is there,

00:18:20.779 --> 00:18:23.160
like, I just want a Microsoft, I just want a

00:18:23.160 --> 00:18:26.019
Dell. What happens in that case? So with small

00:18:26.019 --> 00:18:28.720
businesses, we have delis, pizzerias, laundromats,

00:18:29.160 --> 00:18:32.039
taco trucks. You name it, we have it. We've gotten

00:18:32.039 --> 00:18:36.960
calls from small bodegas that have the card panel

00:18:36.960 --> 00:18:41.710
systems that go down. All of these new ventures

00:18:41.710 --> 00:18:43.589
in terms of credit card payment systems, there's

00:18:43.589 --> 00:18:45.369
always a new one coming out every six months.

00:18:45.390 --> 00:18:48.009
So we're constantly trying to keep up with who's

00:18:48.009 --> 00:18:50.710
coming out with what new system, because there's

00:18:50.710 --> 00:18:53.529
Chime, there's Apple, there's Acorns, there's

00:18:53.529 --> 00:18:56.009
Everypay. There's just so many different ways

00:18:56.009 --> 00:18:58.410
to pay these all new machines. So we're constantly

00:18:58.410 --> 00:19:03.250
getting calls about that. The new ones we're

00:19:03.250 --> 00:19:07.089
getting are just companies are nervous about

00:19:07.089 --> 00:19:11.180
the economy and we were originally going to be

00:19:11.180 --> 00:19:13.019
expanding the summer into the European markets.

00:19:13.539 --> 00:19:15.799
But with everything the way it is in the market,

00:19:16.539 --> 00:19:22.059
we just we couldn't really look to a stable projection

00:19:22.059 --> 00:19:27.299
for these next two quarters. And for us right

00:19:27.299 --> 00:19:28.880
now, the United States is where we're just going

00:19:28.880 --> 00:19:31.019
to be circling the wagons, I think, for the rest

00:19:31.019 --> 00:19:33.119
of the year. And then we can see what happens

00:19:33.119 --> 00:19:35.220
towards the end of next at the end of the fourth

00:19:35.220 --> 00:19:40.250
quarter. I just absolutely think that this whole

00:19:40.250 --> 00:19:42.569
idea is so fantastic. I'm so excited that you're

00:19:42.569 --> 00:19:44.470
a guest because I could see the need for it.

00:19:44.490 --> 00:19:46.630
And I will tell you, not to brag, but my parents,

00:19:47.089 --> 00:19:51.130
my dad was on social media, on social, he owned

00:19:51.130 --> 00:19:54.910
an art gallery. So he loved going on. So he actually

00:19:54.910 --> 00:19:59.930
was on X, LinkedIn. Facebook, he loved it all.

00:20:00.029 --> 00:20:01.609
So when a lot of people say, well, I'm too old,

00:20:01.730 --> 00:20:05.269
I'm like, my dad was 89 and still he passed away

00:20:05.269 --> 00:20:08.190
at 90. Both my parents, they were still on as

00:20:08.190 --> 00:20:09.630
a matter of fact, I still have all their messages.

00:20:09.710 --> 00:20:11.650
My mom, every time she wrote me on Facebook,

00:20:11.789 --> 00:20:16.299
I would be like, who's your Cousin's first name.

00:20:16.480 --> 00:20:18.460
What's her first name? Because I couldn't believe

00:20:18.460 --> 00:20:20.740
it. I still had a hard time one day by Bob Colby.

00:20:20.819 --> 00:20:22.680
She's like, why are you quizzing me all the time?

00:20:22.980 --> 00:20:26.440
It's truly me. And I'm like, I don't know, Bob.

00:20:26.500 --> 00:20:28.319
I'm just surprised, right? A lot of people are

00:20:28.319 --> 00:20:31.039
surprised. But give our seniors a chance to let

00:20:31.039 --> 00:20:32.940
them show that they want to be on it. They just

00:20:32.940 --> 00:20:35.799
need to have their answers, their questions answered.

00:20:35.880 --> 00:20:38.279
I just love it. Well, one of the other things

00:20:38.279 --> 00:20:42.680
that we have found is that because things like

00:20:42.680 --> 00:20:49.000
social media, like They're not really businesses.

00:20:49.500 --> 00:20:54.099
They're marketing platforms. And what we've noticed,

00:20:54.220 --> 00:20:56.420
and my father actually was the first one to bring

00:20:56.420 --> 00:20:59.859
us to our attention, is they're constantly moving

00:20:59.859 --> 00:21:02.980
their settings systems around from where we originally

00:21:02.980 --> 00:21:05.099
knew that their settings were. They've constantly

00:21:05.099 --> 00:21:08.380
moved it around because the data that they collect

00:21:08.380 --> 00:21:12.559
on you, When you deselect all those settings,

00:21:12.680 --> 00:21:15.000
all those trackers, where you go, what you're

00:21:15.000 --> 00:21:17.460
interested in, who your friends are, who you

00:21:17.460 --> 00:21:20.960
send messages to the most, what those messages

00:21:20.960 --> 00:21:25.220
are usually about, these are tracked. And if

00:21:25.220 --> 00:21:27.420
you ever wonder how you go on your social media

00:21:27.420 --> 00:21:30.000
and you have the most perfectly tailored, you

00:21:30.000 --> 00:21:34.460
know, marketing for golf, for a car, for a vacation,

00:21:34.759 --> 00:21:36.740
for whatever it might be, it's because you're

00:21:36.740 --> 00:21:39.690
being tracked. you're being tracked all the time.

00:21:40.230 --> 00:21:42.609
And what they don't want you to do is play with

00:21:42.609 --> 00:21:46.769
the settings. So my father, you know, his phone

00:21:46.769 --> 00:21:48.869
buzzing all the time, he wanted the settings

00:21:48.869 --> 00:21:51.869
turned off. And it took me a good 15 or so minutes

00:21:51.869 --> 00:21:54.390
to find out where they put it, where they've

00:21:54.390 --> 00:21:56.329
put some of the different settings, and they

00:21:56.329 --> 00:22:00.329
do that on purpose. So it's not, it's not a lack

00:22:00.329 --> 00:22:03.960
of knowledge on our seniors part. And people

00:22:03.960 --> 00:22:05.660
in the small business community. It's the fact

00:22:05.660 --> 00:22:07.480
that we're playing a game with companies that

00:22:07.480 --> 00:22:13.519
are purposely trying to keep an eye on you. That's

00:22:13.519 --> 00:22:17.559
the game we're really playing. No idea at all.

00:22:17.819 --> 00:22:20.819
So what were you doing before this? I was on

00:22:20.819 --> 00:22:23.619
Wall Street. I specialized in derivatives, specializing

00:22:23.619 --> 00:22:25.640
in finance and technology. And then I went into

00:22:25.640 --> 00:22:28.960
venture capital where we launched two other companies.

00:22:29.660 --> 00:22:35.690
And this is my third launch. Wow, I absolutely

00:22:35.690 --> 00:22:38.029
all right. So what if like I'm curious. So I

00:22:38.029 --> 00:22:41.869
love chatter social that I oh so chatter is a

00:22:41.869 --> 00:22:46.490
new audio video platform Amazing where people

00:22:46.490 --> 00:22:50.069
go on it. It would you have like what is if I

00:22:50.069 --> 00:22:52.490
called I said I have Chad or I have Clubhouse

00:22:52.490 --> 00:22:56.750
or any of those fan play base I think it is any

00:22:56.750 --> 00:22:59.690
of those blue sky. Do you know all of them to

00:22:59.690 --> 00:23:04.619
you go in and get the If you are a member, we'll

00:23:04.619 --> 00:23:08.680
pull up your information and we have a database

00:23:08.680 --> 00:23:11.440
of the things you've called about. So if we've

00:23:11.440 --> 00:23:14.000
seen that this is a problem for you, like a constant

00:23:14.000 --> 00:23:17.720
thing, we can put a few of those cases together

00:23:17.720 --> 00:23:22.349
and we've actually... written out to Virgin Mobile.

00:23:22.410 --> 00:23:25.210
We have written to AT &T. We have written to

00:23:25.210 --> 00:23:27.609
Verizon saying, you know, we're putting a collection

00:23:27.609 --> 00:23:30.089
of let's say 50 of our customers are facing this

00:23:30.089 --> 00:23:32.509
particular problem. There's a bug that you need

00:23:32.509 --> 00:23:34.549
to fix. There's an issue that you need to fix.

00:23:34.829 --> 00:23:38.230
So we've put that data together. So if you're

00:23:38.230 --> 00:23:40.049
not a member, we'd ask you if you want to sign

00:23:40.049 --> 00:23:41.849
up. And once you did, we'd walk you through the

00:23:41.849 --> 00:23:44.329
process. We'd send you an email with a third

00:23:44.329 --> 00:23:47.190
party encrypted link. We would now connect and

00:23:47.190 --> 00:23:49.720
we would be able to take over the device. wherever

00:23:49.720 --> 00:23:52.299
you are in the world from anywhere in the world

00:23:52.299 --> 00:23:54.839
and fix the problem right down there. And when

00:23:54.839 --> 00:23:56.799
we're done, we'll disconnect from that connection

00:23:56.799 --> 00:24:00.000
and we cannot get access to that device ever

00:24:00.000 --> 00:24:02.240
again. We have to start the process all over.

00:24:02.579 --> 00:24:05.400
So there's no way for us to take the data. Now,

00:24:05.539 --> 00:24:07.359
the beautiful thing about our company is that

00:24:07.359 --> 00:24:09.980
we also use a HIPAA compliant call center in

00:24:09.980 --> 00:24:14.779
the Carolinas. So we are in the telehealth sector.

00:24:15.180 --> 00:24:18.640
We are helping seniors put that information on

00:24:18.640 --> 00:24:21.700
their medical information online for their primary

00:24:21.700 --> 00:24:24.019
cares, as well as specialty groups, because a

00:24:24.019 --> 00:24:28.140
lot of Aetna's and Blue Cross Blue Shield, as

00:24:28.140 --> 00:24:33.589
well as Humana are doing away with a lot of the

00:24:33.589 --> 00:24:35.750
in -person stuff. They're pushing a lot of the

00:24:35.750 --> 00:24:40.609
telehealth information so We are on that front

00:24:40.609 --> 00:24:43.349
line with our with our customers helping them

00:24:43.349 --> 00:24:47.470
get involved with Those particular aspects of

00:24:47.470 --> 00:24:51.250
the day -to -day routines of telehealth for example

00:24:51.250 --> 00:24:55.250
43 .3 percent of seniors ages 65 or older are

00:24:55.250 --> 00:25:01.160
in telemedicine since 2021 and Almost 14 % of

00:25:01.160 --> 00:25:04.299
our 80 something million seniors do not have

00:25:04.299 --> 00:25:07.740
access whatsoever to any home care Which is visiting

00:25:07.740 --> 00:25:11.319
visiting sisters of st. Mary meals on wheels

00:25:13.279 --> 00:25:16.279
traveling nurses, 14 % of our population doesn't

00:25:16.279 --> 00:25:19.880
have that ability. So with tech rescue, if we

00:25:19.880 --> 00:25:22.619
can help you get onto your primary care, if we

00:25:22.619 --> 00:25:25.819
can help you get onto, let's say your insurance's

00:25:25.819 --> 00:25:29.400
website, we can then help you set up an appointment.

00:25:29.720 --> 00:25:32.740
We can then help you set up a car ride to go

00:25:32.740 --> 00:25:35.119
visit your doctor. There's a lot of things with

00:25:35.119 --> 00:25:38.380
technology that we can do that. If you're not

00:25:38.380 --> 00:25:42.099
comfortable with it, which 73 % of seniors to

00:25:42.099 --> 00:25:44.880
this day are not comfortable with technology

00:25:44.880 --> 00:25:48.319
today, they're not. So to download an app for

00:25:48.319 --> 00:25:50.720
an Uber, to put the Uber address, to set up the

00:25:50.720 --> 00:25:52.900
payment system to your credit card or banking

00:25:52.900 --> 00:25:55.900
account, that all of these things that we take

00:25:55.900 --> 00:25:59.339
for granted are milestone challenges for those

00:25:59.339 --> 00:26:01.279
who may not have experience with it. And that's

00:26:01.279 --> 00:26:04.400
why we're here. Incredible. What about those

00:26:04.400 --> 00:26:07.380
that are efficient and paired? So vision impaired,

00:26:07.700 --> 00:26:09.960
we have a standard operating procedure for that,

00:26:10.740 --> 00:26:15.579
where we have a specialist trained that do, from

00:26:15.579 --> 00:26:17.660
the telehealth market side of our call center,

00:26:18.079 --> 00:26:19.779
they're the ones that take over that specialty.

00:26:20.019 --> 00:26:25.019
So there's a whole situation that goes into all

00:26:25.019 --> 00:26:28.529
that. I'm so impressed Andrew. I feel like it

00:26:28.529 --> 00:26:30.569
is I want to go back to your website actually

00:26:30.569 --> 00:26:33.029
so Excuse me I want to I want to look at it again

00:26:33.029 --> 00:26:35.430
because it's you have the cake Tell me about

00:26:35.430 --> 00:26:38.230
the case studies that just to help someone understand

00:26:38.230 --> 00:26:41.009
So the case studies are for the universities

00:26:41.009 --> 00:26:43.210
hospitals and some of the organizations that

00:26:43.210 --> 00:26:46.970
are using some of our data So we supply some

00:26:46.970 --> 00:26:49.849
on publicly on our LinkedIn page. We produce

00:26:49.849 --> 00:26:52.910
case articles and things like that for anybody

00:26:52.910 --> 00:26:55.049
in the scientific community to actually take

00:26:55.049 --> 00:26:57.670
some of that information. What people need to

00:26:57.670 --> 00:27:02.230
understand is when companies also collect data,

00:27:02.289 --> 00:27:04.630
we're not also collecting data to sell you something,

00:27:04.890 --> 00:27:09.259
but at least on our side, my mother who's Dr.

00:27:09.420 --> 00:27:11.920
Virginia Bolton, who is the CFO, is also a proponent

00:27:11.920 --> 00:27:14.779
of women's health studies. And her philosophy

00:27:14.779 --> 00:27:17.380
is this. If information is out there and is public,

00:27:17.960 --> 00:27:20.859
there's somebody out there that can do good work

00:27:20.859 --> 00:27:24.019
with data. Because without data, without information,

00:27:24.220 --> 00:27:29.099
we're just guessing. So if we as companies are

00:27:29.099 --> 00:27:31.299
willing to share certain types of information,

00:27:32.400 --> 00:27:37.720
then young writers, young analysts, young doctors,

00:27:37.960 --> 00:27:40.740
young scientists, people who can use that data

00:27:40.740 --> 00:27:42.799
to answer some of the questions that we haven't

00:27:42.799 --> 00:27:46.220
asked yet can be asked. And that's how we grow.

00:27:46.579 --> 00:27:49.940
That's how we keep moving forward. But we have

00:27:49.940 --> 00:27:51.940
to be able to be willing to send some of that

00:27:51.940 --> 00:27:54.200
data to the real world, which we try to do as

00:27:54.200 --> 00:27:57.579
best as we can. I don't even know what to say.

00:27:57.579 --> 00:27:59.579
I'm so impressed by what you've offered. This

00:27:59.579 --> 00:28:03.599
is really a solution to a serious problem for,

00:28:03.900 --> 00:28:06.000
and not just, it's for twofold, not just for

00:28:06.000 --> 00:28:08.500
the senior, but also for the family member that

00:28:08.500 --> 00:28:10.460
may be short in time, or again, just doesn't

00:28:10.460 --> 00:28:13.500
know how to explain things in a way, or maybe

00:28:13.500 --> 00:28:15.279
just doesn't have the answer. Instead of going

00:28:15.279 --> 00:28:17.859
to chat GBT and trying to figure it out. Wow.

00:28:17.859 --> 00:28:20.799
So really for someone like myself who, you know,

00:28:20.799 --> 00:28:23.279
I fool everyone. They think I'm so savvy and

00:28:23.279 --> 00:28:25.460
I'm not, but you know, I don't tell them that.

00:28:25.420 --> 00:28:27.460
Well, you can be, you just have a secret weapon

00:28:27.460 --> 00:28:30.019
now. I love it. And the price is really fair.

00:28:30.200 --> 00:28:33.839
$50 a month is very fair. 400 a year is very,

00:28:34.200 --> 00:28:36.720
very fair. Well, my mother, I was having dinner

00:28:36.720 --> 00:28:38.640
with, you know, I was having dinner with mom

00:28:38.640 --> 00:28:41.779
and we got into the argument of, you know, we're,

00:28:41.980 --> 00:28:43.740
she, you know, at the end of the month, you know,

00:28:43.740 --> 00:28:46.700
she's the CFO. So she runs the bills. We're,

00:28:46.759 --> 00:28:48.759
we're a very, very successful company. And my

00:28:48.759 --> 00:28:52.079
mother runs it like a house like it, which also

00:28:52.079 --> 00:28:55.130
keeps me in line too. But, um, We were looking

00:28:55.130 --> 00:28:59.869
at the Netflix bill and she goes, are we even

00:28:59.869 --> 00:29:02.890
watching this? I said, I haven't watched Netflix

00:29:02.890 --> 00:29:05.190
in months. And she goes, we're paying this money

00:29:05.190 --> 00:29:07.390
for Netflix and nobody uses it. I said, yeah.

00:29:07.569 --> 00:29:10.710
And he goes, she's all right. So we're less than

00:29:10.710 --> 00:29:15.309
a family package for Netflix. It's amazing. It

00:29:15.309 --> 00:29:17.309
is really amazing, which by the way, I think

00:29:17.309 --> 00:29:19.269
that's amazing. That would be a good service

00:29:19.269 --> 00:29:23.420
is to help people. figure out where their subscriptions

00:29:23.420 --> 00:29:26.799
are and how to cancel it. It's so easy to actually

00:29:26.799 --> 00:29:30.119
open a subscription, but really difficult to

00:29:30.119 --> 00:29:32.579
cancel it. And I think that with an attorney

00:29:32.579 --> 00:29:35.180
general now, you're supposed to have it be just

00:29:35.180 --> 00:29:37.740
as easy to open as it is to close with one click,

00:29:37.740 --> 00:29:40.319
but nobody's really doing that. And I know seniors,

00:29:40.559 --> 00:29:43.279
they probably don't realize how many subscriptions,

00:29:43.299 --> 00:29:45.519
or maybe they ask their granddaughter, oh, well,

00:29:45.579 --> 00:29:48.279
do that subscription. So I think that would be

00:29:48.279 --> 00:29:56.109
a good little add -on. I mean, we we've had one

00:29:56.109 --> 00:29:57.750
or two of those calls. I mean, we haven't had

00:29:57.750 --> 00:29:59.869
many of them, but it is something that we can

00:29:59.869 --> 00:30:02.049
address with our clientele. And you can help

00:30:02.049 --> 00:30:04.349
them to figure it out, right? Yeah, we can definitely

00:30:04.349 --> 00:30:06.509
make more of an announcement or market that a

00:30:06.509 --> 00:30:09.269
little bit more. Of course, there's always room

00:30:09.269 --> 00:30:11.390
that we can improve. The thing that I would say

00:30:11.390 --> 00:30:14.849
to any entrepreneur is that with your business,

00:30:14.869 --> 00:30:17.490
you can't take it personal. You have to let data

00:30:17.490 --> 00:30:22.490
speak for itself. You cannot. Because when you're

00:30:22.490 --> 00:30:25.069
an entrepreneur, It's not just a business. It's

00:30:25.069 --> 00:30:27.490
a concept. It's an idea. It's it's where you

00:30:27.490 --> 00:30:30.710
tie your value. You know, you have this hypothesis,

00:30:30.789 --> 00:30:32.430
this question that you need to have answered

00:30:32.430 --> 00:30:35.109
and you need to be right. But the problem is,

00:30:35.109 --> 00:30:39.009
is when you get so into that you miss the data

00:30:39.009 --> 00:30:41.049
and you need to be you need to be willing to

00:30:41.049 --> 00:30:43.529
take a step back and see where you're failing.

00:30:43.529 --> 00:30:46.890
I have many of those issues, too. Every week

00:30:46.890 --> 00:30:49.150
I have I have my meetings with my sales and marketing

00:30:49.150 --> 00:30:51.710
team. We look at our pass through rates. We look

00:30:51.710 --> 00:30:54.519
at our click throughs. We look at What are our

00:30:54.519 --> 00:30:56.640
subscription rates for that week, that marketing

00:30:56.640 --> 00:30:59.299
campaign that we just launched? Everything is

00:30:59.299 --> 00:31:05.900
measured. And if it's not moving us in a direction

00:31:05.900 --> 00:31:10.039
that shows projection, then we can't afford to

00:31:10.039 --> 00:31:11.960
keep spending money on things that just don't

00:31:11.960 --> 00:31:14.460
work. I love this, Andrew. Before I let you go,

00:31:14.500 --> 00:31:16.400
I have a question. How long did it take you from

00:31:16.400 --> 00:31:21.490
ideation to creation? We're coming to our three

00:31:21.490 --> 00:31:25.309
-year mark. I think it took about seven months

00:31:25.309 --> 00:31:30.230
seven months of What started was a question the

00:31:30.230 --> 00:31:33.210
next stage was whiteboard markers on the stainless

00:31:33.210 --> 00:31:36.029
steel refrigerator Then it turned into a business

00:31:36.029 --> 00:31:38.210
plan then it turned into an LLC and then it turned

00:31:38.210 --> 00:31:42.910
into a website and then it you know, it was Doing

00:31:42.910 --> 00:31:44.990
it yourself marketing yourself and then saving

00:31:44.990 --> 00:31:47.289
up to hire a marketing person and then hiring

00:31:47.289 --> 00:31:50.950
a sales team What I say to any entrepreneur is

00:31:50.950 --> 00:31:53.630
that if this is something you want to do, you

00:31:53.630 --> 00:31:55.210
got to believe in it more than anything in the

00:31:55.210 --> 00:31:58.650
world. I mean, you have to believe in this more

00:31:58.650 --> 00:32:00.170
than you want to breathe, more than you want

00:32:00.170 --> 00:32:04.490
to eat. Your job is no longer your job. Your

00:32:04.490 --> 00:32:10.109
job is the way that you earn money to put into

00:32:10.109 --> 00:32:12.529
your business. That's all it is, because all

00:32:12.529 --> 00:32:14.950
you think about is your business. When you're

00:32:14.950 --> 00:32:16.809
at work, all you think about is your business.

00:32:17.579 --> 00:32:20.460
You need to be prepared for this to be an obsession

00:32:20.460 --> 00:32:21.980
because if you're not obsessed, you'll never

00:32:21.980 --> 00:32:25.200
make it. I love that. I do know David Meltzer.

00:32:25.319 --> 00:32:27.759
He has a saying that says if you love what you

00:32:27.759 --> 00:32:30.660
do, then learn to love the things you don't love

00:32:30.660 --> 00:32:34.180
to do, which I love that because once you do

00:32:34.180 --> 00:32:37.319
that, you're really set. I think it's such a

00:32:37.319 --> 00:32:39.400
thing. I'm so like there's times where I'm like

00:32:39.400 --> 00:32:42.279
I feel like when I do no prep needed. I'm like,

00:32:42.339 --> 00:32:44.519
am I missing the boat? Not knowing, but I kept

00:32:44.519 --> 00:32:46.599
this, you know, as it is, I'm very transparent.

00:32:46.740 --> 00:32:49.559
I didn't look you up. So I'm like triple excited

00:32:49.559 --> 00:32:52.900
because it is such a great idea. So well needed.

00:32:53.079 --> 00:32:54.940
I'm looking forward to really, I'm going to go

00:32:54.940 --> 00:32:56.700
in and every platform you're on, I'm going to

00:32:56.700 --> 00:33:00.140
share it and tell people, because this is huge.

00:33:00.180 --> 00:33:03.259
I absolutely love it. And yes, I am in Florida.

00:33:03.420 --> 00:33:07.279
So we have a high percentage of seniors. Florida

00:33:07.279 --> 00:33:09.900
is a very big demographic for us. I've gotten

00:33:09.900 --> 00:33:12.829
asked where they can send Christmas cookies,

00:33:13.049 --> 00:33:17.349
I've gotten asked what's the team's favorite

00:33:17.349 --> 00:33:22.650
pie. I mean, I laugh and I say, don't worry about

00:33:22.650 --> 00:33:25.069
it, save on the shipping cost. The shipping cost

00:33:25.069 --> 00:33:28.190
alone right now will kill you. I just love that.

00:33:28.430 --> 00:33:30.349
I have a question before I let you go, sorry.

00:33:30.910 --> 00:33:34.029
Do people do... And I'm not even thinking seniors

00:33:34.029 --> 00:33:37.150
in general. Do people want to talk to a male

00:33:37.150 --> 00:33:40.029
or a female? Is it usually same sex or not same

00:33:40.029 --> 00:33:43.170
sex? Does it matter? Has anyone said, no, I don't

00:33:43.170 --> 00:33:45.769
want to talk. I want a different voice, like

00:33:45.769 --> 00:33:49.250
when they're getting help. You know, surprisingly,

00:33:49.470 --> 00:33:54.509
we've never run into any of those problems, which

00:33:54.509 --> 00:33:59.849
is one of the things that I look at in terms

00:33:59.849 --> 00:34:03.230
of our country. as us as a society, we're not

00:34:03.230 --> 00:34:07.589
really... I know this is a hot take, but I don't

00:34:07.589 --> 00:34:10.110
think we're really as radical as, you know, some

00:34:10.110 --> 00:34:12.730
of the media plays out to, because if I look

00:34:12.730 --> 00:34:17.670
at my fellow Americans, I see young white children

00:34:17.670 --> 00:34:22.949
wearing, you know, NFL, MLB, NBA jerseys of different

00:34:22.949 --> 00:34:25.050
races, creeds, and cultures. I mean, if we really

00:34:25.050 --> 00:34:28.309
were those type of people, you know, those people...

00:34:28.840 --> 00:34:31.599
we would never be letting our children wear,

00:34:31.619 --> 00:34:35.500
you know, the name or number of somebody other

00:34:35.500 --> 00:34:40.659
than, you know, who we identify as. When we listen

00:34:40.659 --> 00:34:43.519
to phone calls and I listen to my, you know,

00:34:43.619 --> 00:34:47.260
my samples that I pull every day, I hear people

00:34:47.260 --> 00:34:49.559
from all parts of the country, from California

00:34:49.559 --> 00:34:53.659
to Texas to the Dakotas to Boston to Florida,

00:34:53.760 --> 00:34:57.380
New York. everybody is somebody else's grandmother,

00:34:57.539 --> 00:34:59.440
everybody is somebody else's mother or father,

00:34:59.460 --> 00:35:02.860
and they got a tablet, they got a PC, they got

00:35:02.860 --> 00:35:05.219
a phone, they've got something, and we're just

00:35:05.219 --> 00:35:07.300
looking to have somebody on the phone say, listen,

00:35:07.760 --> 00:35:12.199
I understand, I can help you right now. And what

00:35:12.199 --> 00:35:14.860
I love most about what we do is we're just trying

00:35:14.860 --> 00:35:16.880
to make the world a better place, just one phone

00:35:16.880 --> 00:35:21.960
call at a time. and helping people. Oh my I just

00:35:21.960 --> 00:35:26.260
absolutely love ev but you are incredible. Y

00:35:26.260 --> 00:35:34.019
CEO. Yep. My mom is the I love that. I work my

00:35:34.019 --> 00:35:37.940
pare retired, but I worked wi I don't even know

00:35:37.940 --> 00:35:45.699
45 years pleasure except taking v My mother and

00:35:45.699 --> 00:35:48.739
I have a very good relationship. I've given her

00:35:48.739 --> 00:35:50.780
more gray hairs than she knows what to do with.

00:35:51.179 --> 00:35:56.199
Don't tell anybody that she dyes it. But the

00:35:56.199 --> 00:35:58.920
promise that I made her on this is my third business

00:35:58.920 --> 00:36:01.500
that we're creating is that she was going to

00:36:01.500 --> 00:36:03.179
be the CFO. She was going to be in charge of

00:36:03.179 --> 00:36:06.340
everything. And I know it's silly enough to say

00:36:06.340 --> 00:36:09.480
we're as successful as we are. My mom has me

00:36:09.480 --> 00:36:13.070
on an allowance. I'm not even kidding. My mom

00:36:13.070 --> 00:36:18.389
has a CEO on an allowance. She wasn't going to

00:36:18.389 --> 00:36:20.909
let me make, you know, the mistakes that I've

00:36:20.909 --> 00:36:24.730
done in the past. And she runs a tight ship.

00:36:24.929 --> 00:36:27.030
That's all I got to say. She runs a tight ship.

00:36:27.650 --> 00:36:30.170
I love that. People do look at like what the

00:36:30.170 --> 00:36:33.889
CEO. So you're not driving the newest vehicle.

00:36:34.590 --> 00:36:38.000
No. Yeah. See, I love your mom. Brilliant. Oh,

00:36:38.059 --> 00:36:40.880
no, no, no, no, no, no. My mother has strict

00:36:40.880 --> 00:36:45.420
rules for anything. First, all like any business,

00:36:45.579 --> 00:36:47.420
all operational expenses have to be covered.

00:36:47.599 --> 00:36:50.079
Second, there has to be six months of leeway

00:36:50.079 --> 00:36:53.099
in cash reserves for all of our employees. Nobody

00:36:53.099 --> 00:36:55.400
gets fired. Nobody gets laid off because we're

00:36:55.400 --> 00:36:57.500
having a hard time. We have six months of cash,

00:36:57.780 --> 00:37:00.739
hard cash ready to go to pay for everybody. And

00:37:00.739 --> 00:37:06.250
we also do not have clocked in schedules. And

00:37:06.250 --> 00:37:07.849
I know we're running out of time, but because

00:37:07.849 --> 00:37:11.670
we have hot calls, angry, confused, frustrated,

00:37:12.530 --> 00:37:15.730
lost or argumentative, every call is a hot call.

00:37:16.190 --> 00:37:18.590
To me, what's more important for my people is

00:37:18.590 --> 00:37:20.389
that if you don't feel comfortable today to be

00:37:20.389 --> 00:37:24.389
on the phone for a hot call, take off. I don't

00:37:24.389 --> 00:37:27.269
want you working. If you're not there, let's

00:37:27.269 --> 00:37:31.190
say you had one of our agents is a brand new

00:37:31.190 --> 00:37:34.070
mother, couple months old. Don't even bother.

00:37:34.349 --> 00:37:36.329
If you don't feel up to it, don't even bother.

00:37:36.469 --> 00:37:38.090
If you didn't get enough sleep, don't even bother.

00:37:39.510 --> 00:37:41.989
I would rather, because our reputation of our

00:37:41.989 --> 00:37:44.849
company is more important and the quality of

00:37:44.849 --> 00:37:47.389
product that we give and service that we provide,

00:37:47.769 --> 00:37:50.510
I want you to feel comfortable and want to come

00:37:50.510 --> 00:37:53.989
to work. So you don't miss a paycheck, you don't

00:37:53.989 --> 00:37:57.250
miss your hours, you get 40 hours no matter what.

00:37:57.789 --> 00:38:00.309
And if you don't feel up to it, don't even bother.

00:38:01.360 --> 00:38:03.840
I want to cry and I'm holding my tears and it's

00:38:03.840 --> 00:38:05.639
that's so beautiful. She reminds me of my mom.

00:38:05.840 --> 00:38:08.019
That's so the empathy you definitely where you

00:38:08.019 --> 00:38:10.059
started with the conversation, definitely full

00:38:10.059 --> 00:38:14.000
circle. I just, I just, I just love, love, love

00:38:14.000 --> 00:38:16.219
everything about what you're doing. Thank you

00:38:16.219 --> 00:38:18.079
so much. Is there anything I didn't ask you that

00:38:18.079 --> 00:38:20.320
you would like to share? The best piece of advice

00:38:20.320 --> 00:38:24.119
I could give to, to entrepreneurs and business

00:38:24.119 --> 00:38:27.659
owners is Look at what we've been doing for the

00:38:27.659 --> 00:38:29.860
past 30 years and ask yourself, is it working?

00:38:30.400 --> 00:38:33.780
Because one of the lessons I learned at school

00:38:33.780 --> 00:38:37.159
from people who have made multi -million dollar

00:38:37.159 --> 00:38:41.340
companies is how you treat your people and your

00:38:41.340 --> 00:38:43.260
clients and customers is how they're gonna treat

00:38:43.260 --> 00:38:48.619
your bottom line and your wallet. Take a look

00:38:48.619 --> 00:38:52.059
at Jaguar. Take a look at Jaguar. Take a look

00:38:52.059 --> 00:38:55.880
at Disney. Take a look at... all the other companies

00:38:55.880 --> 00:38:59.300
that are completely ignoring their clients. They

00:38:59.300 --> 00:39:01.679
are ignoring their customers. They are completely

00:39:01.679 --> 00:39:05.760
disregarding what everyone has to say and proceeding

00:39:05.760 --> 00:39:08.679
with whatever it is that they feel like they

00:39:08.679 --> 00:39:11.519
want to do. And look at what happened. Not to

00:39:11.519 --> 00:39:13.659
get political, but we take a look at Snow White.

00:39:14.019 --> 00:39:20.019
Almost $200 million, $300 million in expenses

00:39:20.019 --> 00:39:23.099
and it doesn't even gross a hundred. That tells

00:39:23.099 --> 00:39:30.289
you something. Yeah, you're right. I just love

00:39:30.289 --> 00:39:34.289
everything. I think you need more in your, I

00:39:34.289 --> 00:39:36.010
feel like, like going on your website, I don't

00:39:36.010 --> 00:39:38.329
feel like I got the grasp of your own personal

00:39:38.329 --> 00:39:40.670
story. You know, there wasn't anything that I

00:39:40.670 --> 00:39:43.170
didn't see, you know, about the CEO or about

00:39:43.170 --> 00:39:45.190
our stuff. Like, I think you should share a little

00:39:45.190 --> 00:39:47.659
bit more. of that i think that would be because

00:39:47.659 --> 00:39:50.420
it's just so lovely uh i'm in love with your

00:39:50.420 --> 00:39:53.179
mom already all right well thank you so much

00:39:53.179 --> 00:39:55.179
for being out here strong irish catholic woman

00:39:55.179 --> 00:40:00.159
from estoria queens i love that uh i just i it's

00:40:00.159 --> 00:40:03.400
just so great is your is your father alive yes

00:40:03.400 --> 00:40:06.460
my dad is alive he's still great you can see

00:40:06.460 --> 00:40:08.340
him on our youtube channel as i'm explaining

00:40:08.340 --> 00:40:10.280
some of the things to him he's still grouchy

00:40:10.280 --> 00:40:14.789
he's still That's so cute. But it is really difficult.

00:40:15.030 --> 00:40:16.329
That's the thing. People are like, well, I'll

00:40:16.329 --> 00:40:18.849
just send you a YouTube. And I'm like, you know

00:40:18.849 --> 00:40:20.969
what I love about this is because I don't learn

00:40:20.969 --> 00:40:24.630
by watching video. And if I'm watching a video,

00:40:24.989 --> 00:40:27.909
I have to stop and do it, stop and do it, have

00:40:27.909 --> 00:40:30.349
to have everything lined up. So I think people

00:40:30.349 --> 00:40:32.230
need to understand that not everyone learns the

00:40:32.230 --> 00:40:34.309
same way. So I love that you're offering this

00:40:34.309 --> 00:40:36.389
because they're really walking you through it.

00:40:36.449 --> 00:40:38.469
So what if I said to them, I can't understand

00:40:38.469 --> 00:40:41.090
what you're trying to tell me. Oh, my father

00:40:41.090 --> 00:40:43.650
was the guinea pig. My father asked more questions

00:40:43.650 --> 00:40:47.429
than an Alzheimer's patient. What does that do?

00:40:47.469 --> 00:40:49.889
What does this do? What if I do this? What if

00:40:49.889 --> 00:40:54.739
I press that? Believe me, this, he was the guinea

00:40:54.739 --> 00:40:57.639
pig. He was the guinea pig for a lot of this.

00:40:58.000 --> 00:41:01.059
Is there a limit to the time? I mean, wait, no

00:41:01.059 --> 00:41:03.480
way. I'm like, sorry, it's been five hours. Is

00:41:03.480 --> 00:41:09.320
that okay? Seriously? So far we have kept it

00:41:09.320 --> 00:41:11.760
under an hour. We have kept everything under

00:41:11.760 --> 00:41:15.980
an hour so far. Wow. Oh my gosh. I can't wait

00:41:15.980 --> 00:41:17.440
to get to hear your story. And we have gone down,

00:41:17.519 --> 00:41:19.619
I've listened to some conversations that have

00:41:19.619 --> 00:41:23.550
gone down rabbit holes. rabbit holes. Really?

00:41:23.929 --> 00:41:26.469
Yeah. And my people are good. They know they

00:41:26.469 --> 00:41:28.829
are very good. They know how to bring it back.

00:41:28.929 --> 00:41:31.530
They know how to circle back. They know how to

00:41:31.530 --> 00:41:36.309
put them back into position. I am really impressed

00:41:36.309 --> 00:41:39.239
with my people. I really am. Well, it comes to

00:41:39.239 --> 00:41:42.079
the top, so that's the whole thing. So kudos

00:41:42.079 --> 00:41:44.400
to you, Andrew, and your mom. I love this. Thank

00:41:44.400 --> 00:41:47.219
you for coming on. I'm so glad that you saw my

00:41:47.219 --> 00:41:49.539
show and thought enough to ask. Of course. I

00:41:49.539 --> 00:41:52.440
really appreciate it. I absolutely just love

00:41:52.440 --> 00:41:55.280
you. I'm so excited. I just, I can't even explain

00:41:55.280 --> 00:41:57.199
it. Look at, I'm crying because what you were

00:41:57.199 --> 00:41:59.559
saying about your mother was so beautiful. You

00:41:59.559 --> 00:42:03.480
do understand that, right? It's hard to have

00:42:03.480 --> 00:42:06.179
such a strong mother as a leader and to know

00:42:06.179 --> 00:42:08.219
that she really cares. The whole idea of what

00:42:08.219 --> 00:42:10.739
allowance is just sweetness. That's like the

00:42:10.739 --> 00:42:13.820
sugar. Listen, my mother ruled the house with

00:42:13.820 --> 00:42:15.519
a cast iron skillet. There was nothing sweet

00:42:15.519 --> 00:42:18.079
about it. Oh, I love that though. Look where

00:42:18.079 --> 00:42:19.780
you are now. There's nothing sweet about that

00:42:19.780 --> 00:42:23.119
Irish Catholic. We have a pan. We have a frying

00:42:23.119 --> 00:42:25.400
pan in our house that's got dents in it. And

00:42:25.400 --> 00:42:27.800
those are my first set of concussions. Oh my

00:42:27.800 --> 00:42:29.480
God, you're so funny. I have a question for you,

00:42:29.559 --> 00:42:33.269
techrescue .io. What does the IO actually stand

00:42:33.269 --> 00:42:37.369
for? The IO, to be honest with you, it was the

00:42:37.369 --> 00:42:39.130
only one available when I was purchasing the

00:42:39.130 --> 00:42:41.809
domain name. But it kind of goes with it, like

00:42:41.809 --> 00:42:44.690
I think of an IO, so okay. I wasn't sure I started

00:42:44.690 --> 00:42:46.389
saying that. I wanted to have something quirky

00:42:46.389 --> 00:42:48.349
and interesting to say, but no, it was the only

00:42:48.349 --> 00:42:51.349
thing available when we bought the domain. I

00:42:51.349 --> 00:42:53.230
love it. I just love everything. All right, I'm

00:42:53.230 --> 00:42:55.590
going to be your number one fan in Daytona Beach,

00:42:55.590 --> 00:42:58.530
Florida, going through everything. So thank you.

00:42:58.670 --> 00:43:00.670
This will be turned into a podcast in just a

00:43:00.670 --> 00:43:03.809
couple of weeks. So we are live now and it's

00:43:03.809 --> 00:43:05.389
just been great. Thank you so much. And thank

00:43:05.389 --> 00:43:07.130
you for allowing me to look at your website at

00:43:07.130 --> 00:43:09.650
the same time. That was fun. I like to do that.

00:43:09.829 --> 00:43:11.809
So awesome. First time I've ever done that in

00:43:11.809 --> 00:43:16.230
four years. So when the new design comes out,

00:43:16.610 --> 00:43:20.170
you'll be the first one to get a message about

00:43:20.170 --> 00:43:23.179
it. And we have a couple of big things that we've

00:43:23.179 --> 00:43:26.780
been working on that I think our customers and

00:43:26.780 --> 00:43:28.820
our clients are really going to appreciate. Everything

00:43:28.820 --> 00:43:32.199
that we do is for the better of our clients.

00:43:32.679 --> 00:43:36.519
It's not just us. Yes, making a dollar. Yes,

00:43:36.519 --> 00:43:38.760
we want to be profitable. Yes, we want to be

00:43:38.760 --> 00:43:42.559
a successful company. But what my grandmother

00:43:42.559 --> 00:43:45.579
taught me and the lessons that I've learned over

00:43:45.579 --> 00:43:49.849
my lifetime now is that We only really need so

00:43:49.849 --> 00:43:52.730
much. We only really need, in terms of our success

00:43:52.730 --> 00:43:55.909
and growth rate, we only need so much. Everything

00:43:55.909 --> 00:43:59.070
else after that is just stuff that we're gonna

00:43:59.070 --> 00:44:01.349
be sending into different organizations. My mother

00:44:01.349 --> 00:44:03.429
is a big proponent of the Boys and Girls Club

00:44:03.429 --> 00:44:09.949
of America, Girl Scouts, YMCA, the Girls Youth

00:44:09.949 --> 00:44:17.449
Programs. My mother was a very, very active active

00:44:17.449 --> 00:44:20.449
socialist so she's you know she believes in a

00:44:20.449 --> 00:44:23.070
lot of different causes so the money that we

00:44:23.070 --> 00:44:27.630
have that that comes in more than what is required

00:44:27.630 --> 00:44:31.409
to really keep the company flowing is donated

00:44:31.409 --> 00:44:35.710
mostly um so it almost runs as a for -profit

00:44:35.710 --> 00:44:38.309
non -profit in a weird way because my mother

00:44:38.309 --> 00:44:40.570
is a proponent of that she's one of those people

00:44:40.570 --> 00:44:43.590
that you know, goes to church every Sunday. It

00:44:43.590 --> 00:44:45.730
still brings me when I don't fight or complain

00:44:45.730 --> 00:44:50.909
too much. And her feeling is that for the shovel

00:44:50.909 --> 00:44:54.150
that you have, God's got a bigger one. So she's

00:44:54.150 --> 00:44:56.030
one of those people. She's definitely one of

00:44:56.030 --> 00:44:59.210
those people that keeps you level in finding

00:44:59.210 --> 00:45:02.250
true north. She doesn't let my head get too big.

00:45:02.940 --> 00:45:06.440
Oh, Andrew. Oh, my gosh. I could just listen

00:45:06.440 --> 00:45:09.039
to you for hours. Thank you so much for sharing

00:45:09.039 --> 00:45:11.420
your mom's wisdom, your own wisdom, which is

00:45:11.420 --> 00:45:15.239
incredible, and this beautiful technology where

00:45:15.239 --> 00:45:18.000
guys stop answering the questions and driving

00:45:18.000 --> 00:45:21.300
yourself crazy. Techrescue .io. It's amazing.

00:45:21.420 --> 00:45:23.119
OK, I'm going to put it everywhere. Thank you,

00:45:23.119 --> 00:45:25.599
Andrew. Have a great day. I'm so excited. You

00:45:25.599 --> 00:45:27.679
really made my day. Thank you. I mean, you got

00:45:27.679 --> 00:45:29.760
me tearing and crying, but thank you. It was

00:45:29.760 --> 00:45:32.260
so beautiful. I really enjoyed this conversation.

00:45:32.519 --> 00:45:34.639
Well, when things get really moving, I'd love

00:45:34.639 --> 00:45:38.519
for you to meet Ma, and the two of you can just...

00:45:38.519 --> 00:45:41.179
I'm just gonna go and get a cup of coffee, and

00:45:41.179 --> 00:45:43.719
you two just go, because I know the conversation

00:45:43.719 --> 00:45:46.400
will go more than two hours. You're so funny.

00:45:46.420 --> 00:45:48.400
I love it. I love it. All right, next time I'm

00:45:48.400 --> 00:45:50.599
in Connecticut, and if you ever go to Connecticut,

00:45:50.719 --> 00:45:53.480
ever been in Connecticut? It's right across the

00:45:53.480 --> 00:45:57.039
Tappanyi Bridge. So my mom and dad left their

00:45:57.039 --> 00:45:59.690
legacy, and it's a toy museum. It's in Cheshire,

00:45:59.769 --> 00:46:02.690
Connecticut, a cartoon character in Comic Museum.

00:46:03.090 --> 00:46:04.849
And the grounds are beautiful. And they just

00:46:04.849 --> 00:46:07.050
wanted to do something for kids of all ages.

00:46:07.409 --> 00:46:11.469
And so 80 ,000 toys curated. Yeah, it's beautiful

00:46:11.469 --> 00:46:14.349
and a beautiful property. So we have very similar

00:46:14.349 --> 00:46:17.130
parents. So that is what I love. So thank you.

00:46:17.670 --> 00:46:20.250
And have a great rest of the day. I just, I really,

00:46:20.349 --> 00:46:22.030
normally I'm like so full of words. I'm like

00:46:22.030 --> 00:46:25.030
just like, woo, thank you. This is great. I'm

00:46:25.030 --> 00:46:27.269
going to end the stream right now and I really

00:46:27.269 --> 00:46:29.289
appreciate just having you. Wow!